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IT Systems Administrator 1

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RSM US LLP

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You should have a related degree or equivalent experience, 1-3 years in Microsoft Server and Active Directory, strong communication skills, customer service focus, and project management abilities.
  • You will maintain and support enterprise systems, troubleshoot issues, manage vendor relationships, evaluate hardware/software compatibility, and assist with device changes as needed.

Requirements

  • 4-year college degree in a related field or equivalent experience preferred.
  • 1-3 years' experience in some or all of the following preferred Microsoft Server and Active Directory technologies Outstanding organizational skills plus an ability to manage concurrent projects and activities.
  • Strong knowledge of IT infrastructure preferred.
  • Works independently with ICS L3 technical peers to ensure systems appropriately represented across the Firm.
  • Strong customer service and interpersonal skills required.
  • Strong verbal and written communication skills required.
  • Conveys a sense of urgency and drives issues to closure required.
  • Displays a passion for excellence, a drive to improve, and commitment to exceed expectations preferred.
  • Ability to interface with business, operational and IT stakeholders as required for system planning, performance and maintenance preferred.

Responsibilities

  • Responsible for enterprise system maintenance and support to include design assistance and implementation; device selection and implementation; and technical services and support. Troubleshoots and provides root cause analysis of common system/device issues to proactively identify potential problems. Works directly with vendors to resolve. Manages vendor technical relationship closely to understand and provide solutions that will best fit with future IT growth.
  • Responsible for troubleshooting system and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to internal clients.
  • Provides technical assistance on back-end management systems and hardware troubleshooting.
  • Tests and evaluates hardware/software to ensure compatibility with internal applications and processes. Tests and coordinates deployment of firmware and driver upgrades on all applicable devices.
  • System SME – works closely with power users and IT engineers to coordinate technical elements of enterprise solutions.
  • Assist with move, add, change, delete (MACD) process for applicable devices as needed.

FAQs

What is the primary responsibility of the IT Systems Administrator 1?

The primary responsibility of the IT Systems Administrator 1 is to provide enterprise system maintenance and support, which includes troubleshooting system and process issues, conducting root cause analysis, and managing vendor technical relationships.

What educational background is preferred for this position?

A 4-year college degree in a related field or equivalent experience is preferred for this position.

What type of experience is required for the IT Systems Administrator 1 role?

1-3 years of experience in Microsoft Server and Active Directory technologies, as well as a strong knowledge of IT infrastructure, is preferred.

Are there any specific technical skills needed for this role?

Yes, candidates should have experience with Microsoft Server and Active Directory technologies, as well as strong organizational skills to manage concurrent projects.

Is customer service experience important for this position?

Yes, strong customer service and interpersonal skills are required for the IT Systems Administrator 1 role.

What kind of work environment does RSM offer?

RSM offers an inclusive culture and a flexible work environment that empowers employees to balance life’s demands while serving clients.

How does RSM support employees with disabilities?

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities during the recruitment process and employment. Applicants can request accommodations as needed.

What can I learn from RSM regarding employee benefits?

RSM offers a competitive benefits and compensation package that includes flexibility in schedules. More information about total rewards can be found on their careers page.

Is communication important in this role?

Yes, strong verbal and written communication skills are required for effective interaction with business, operational, and IT stakeholders.

What approach does RSM take towards diversity and inclusion?

RSM does not tolerate discrimination or harassment of any kind and is committed to providing a diverse and inclusive work environment for all employees.

Experience the power of being understood.

Accounting
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

RSM is the leading provider of assurance, tax and consulting services to the middle market. With over 13,000 professionals across the U.S. and Canada and a global presence in 123 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhance the unique insights that we provide to our clients.

Culture & Values

  • Respect

    Being considerate towards others. We display respect in each interaction with our clients, colleagues and stakeholders.

  • Integrity

    Acting ethically and honestly. We stay true to our values in our decisions, commitments and communications.

  • Team Work

    Working collaboratively and transparently. We cultivate genuine collaboration within our business, in our community and across borders.

  • Excellence

    Being the best in everything we do. We achieve distinction through the quality of our work, standards and operations.

  • Stewardship

    Delivering better results for our clients, people, shareholders and the community. We improve by developing our people, promoting diversity, building our brand and supporting our communities.