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IT Systems Administrator

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CrowdStrike

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Pune
  • Quick Apply

AI generated summary

  • You need strong communication skills, patience, task management, and OS/Active Directory knowledge. Understand security best practices and be able to lift 50lbs.
  • You will manage support requests, maintain OS knowledge, manage endpoints, facilitate onboarding, assist in tech projects, improve processes, manage inventory, and support A/V equipment.

Requirements

  • Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
  • Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
  • Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
  • Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
  • Tangible understanding of security best practices, worst practices, concepts and real-world applications
  • Must have effective written and verbal communication skills; speak fluent English
  • Must be capable of lifting 50lbs

Responsibilities

  • Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
  • Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
  • Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
  • Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
  • Configure new-hire systems and perform IT onboarding for new employees
  • Act as a local resource for hands-on and eyes-on assistance in the server/networking room
  • Potential occasional travel to remote offices for similar projects
  • Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
  • Implement, improve and document new and existing policies, procedures and processes for various IT systems
  • Maintain inventory and assist with asset procurement, delivery and shipping
  • Provide support for A/V equipment in office conference rooms
  • Assist in supporting employees in the office as necessary
  • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

FAQs

What is the primary responsibility of the IT Systems Administrator at CrowdStrike?

The primary responsibility of the IT Systems Administrator is to manage inbound support requests and facilitate resolution for internal customers while supporting the daily operations of the CrowdStrike team.

What types of operating systems should candidates have knowledge of for this role?

Candidates should have knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system/application configurations.

What tools will the IT Systems Administrator use to manage CrowdStrike endpoints?

The IT Systems Administrator will manage CrowdStrike endpoints using tools such as SCCM, Jamf, and AirWatch.

Will the IT Systems Administrator be involved in onboarding new employees?

Yes, the IT Systems Administrator will configure new-hire systems and perform IT onboarding for new employees.

Are there any physical requirements for this job?

Yes, candidates must be capable of lifting up to 50 lbs as part of their responsibilities.

What are the shift timings for this position?

The shift timings for this position are from 5:00 PM to 2:00 AM IST.

What type of culture does CrowdStrike promote?

CrowdStrike promotes an inclusive, remote-first culture that values autonomy and flexibility for work-life balance.

Does CrowdStrike offer any professional development opportunities?

Yes, CrowdStrike offers a variety of professional development and mentorship opportunities, as well as access to CrowdStrike University, LinkedIn Learning, and Jhanna.

Is there support for physical and mental wellness?

Yes, CrowdStrike provides physical and mental wellness programs as part of their employee benefits.

What is the location for this job?

The job location is in Kharadi, Pune, with a work-from-office requirement.

How does CrowdStrike define its commitment to diversity and inclusion?

CrowdStrike commits to fostering a culture of belonging where everyone is valued and empowered to succeed, focusing on diversity, equity, and inclusion through listening, learning, and collective action.

CrowdStrike

Technology
Industry
5001-10,000
Employees

Mission & Purpose

CrowdStrike (Nasdaq: CRWD), a global cybersecurity leader, has redefined modern security with the world’s most advanced cloud-native platform for protecting critical areas of enterprise risk — endpoints and cloud workloads, identity and data. Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities. Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value. CrowdStrike: We stop breaches.