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IT Tech Assist - Melbourne

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Macquarie Group

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Melbourne

AI generated summary

  • You need technical knowledge of Microsoft Office 365, Windows 11, Active Directory, Apple OS & iOS, desktop support experience, excellent customer service, and compliance diligence.
  • You will provide walk-up and remote IT support, assist with local hardware issues, train staff on technology, manage loan equipment, and serve as the main contact for tech-related queries.

Requirements

  • Technical knowledge, including but not limited to:
  • Microsoft Office 365
  • Windows 11
  • Active Directory
  • Apple MacBook OS
  • Apple iPhone iOS
  • Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
  • Superior customer service skills and solid interpersonal, written, and oral communication skills
  • Diligence to adhere to security and regulatory and compliance processes.

Responsibilities

  • As the Tech Assist member, you will provide support at a walk-up and remote based IT support function for technology-based queries and provide local hardware support for our various businesses in Melbourne.
  • The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.
  • As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

FAQs

Is this position hybrid or require full-time office presence?

This role requires full-time presence in our Melbourne office, 5 days a week.

What types of technology will I be supporting in this role?

You will be supporting technology-based queries including Microsoft Office 365, Windows 11, Active Directory, Apple MacBook OS, and Apple iPhone iOS.

What are the main responsibilities of the IT Tech Assist member?

As an IT Tech Assist member, your main responsibilities include providing walk-up and remote IT support, local hardware support, technology training, and serving as the first point of contact for technology-related queries.

What qualifications or skills are required for this role?

Candidates should have technical knowledge in relevant technologies, proven experience in providing desktop support, superior customer service skills, and adherence to security and regulatory processes.

Are there any staff benefits associated with this position?

Yes, benefits include access to hybrid working arrangements, wellbeing leave, paid parental leave, volunteer leave, support for physical and mental wellbeing, and learning and development opportunities.

Does Macquarie promote diversity and inclusion in the workplace?

Yes, Macquarie is committed to providing a working environment that embraces diversity, equity, and inclusion and encourages people from all backgrounds to apply.

Is prior experience in a service management ticketing system necessary?

Yes, proven experience in providing desktop support utilizing a computerized service management ticketing system is necessary for this role.

Can I apply if I require adjustments to the recruitment process?

Yes, if you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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Macquarie Group

Empowering people to innovate and invest for a better future.

Finance
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Macquarie, we empower people to innovate and invest for a better future. We are a global financial services organisation with Australian heritage, operating in 34 markets.

Culture & Values

  • Opportunity

    We seek to identify opportunity and realise it for our clients, communities, partners, shareholders and our people. We start with real knowledge and skill. We encourage innovation, ingenuity and entrepreneurial spirit balanced with operational discipline. We support our people to learn, achieve and succeed. Our success is built on this. We value the opportunity to be part of the Macquarie team, actively seeking out and respecting different ways of thinking and the contribution of others.

  • Accountability

    With opportunity, comes accountability. We are accountable for all our actions, to our stakeholders and each other. We do not compromise our standards. We take responsibility for our actions and everything we say and do is on the record. We analyse and manage risk, and we make decisions we are proud of and that stand the test of time.

  • Integrity

    We act honestly and fairly. We honour our promises. We earn the trust of our stakeholders through the quality of our work and our high ethical standards. We have the courage to speak up when we make a mistake or see something that doesn’t seem right.

Benefits

  • Flexibility and hybrid working

    At Macquarie, hybrid working empowers us to work together flexibly, balancing time spent working in the office and at home. Our shift to hybrid working is an extension of our long-standing commitment to flexible working. We are a people business. We build relationships and learn from each other. Hybrid working enables us to balance the needs of our clients, colleagues and teams, taking advantage of the benefits of coming together in person and providing our people with the flexibility they need. There are plenty of opportunities for our employees to connect with their colleagues including through our Employee Network Groups such as Pride at Macquarie, Families and Carers, Asia Women's Network, Wellness and Inclusion, and Women in Tech. Other employee-led networking and community opportunities include sporting groups and networking events. Each of our business groups has different needs so expectations for hybrid working are set on a group and team basis. Formal flexible working arrangements are also available.

  • Leave to support your lifestyle and wellbeing

    We offer a range of leave options to help our people manage their work and life priorities. Employees receive one wellbeing leave day per year as well as other leave options including compassionate and bereavement leave, carer's or personal leave and volunteer leave. Eligible employees can also purchase up to 20 days’ additional annual leave and take up to three months' unpaid leave.

  • Take care of your family

    Your family is important to you, so they are important to us too. We support parents in many ways including through our parental leave policy. Primary carers are eligible for 20 weeks’ leave at full pay. There is no minimum tenure requirement meaning all employees are eligible for parental leave upon starting work at Macquarie. To help parents transition to life as a working parent, we also offer 12 paid transition days upon your return. That means new parents can return to work four days and get paid for five days per week for 12 weeks; or return three days and get paid for five days per week for six weeks. Co-parents can access up to six weeks paid leave at the time of birth, adoption or custody. Other support services are also available including parents' rooms and access to a range of resources.

  • Health and wellness

    Our employees have access to several benefits to support their physical health and mental wellbeing. Some fitness benefits include discounted rates at a range of health clubs and gyms, onsite fitness classes - from running clubs and cycling teams to yoga classes. Alongside access to bike racks and regular bike servicing as well as change rooms, lockers and showers. Other health and wellness benefits include access to an Employee Assistance Program, corporate rates for risk and medical insurance, various onsite health screening checks and flu vaccinations.

  • Career development and learning

    We empower our people to learn, grow and develop their careers with us. As an employee you will have access to a wide range of learning and development opportunities designed to help you develop your soft and technical skills. You will also have access to subsidised relevant external study as well as paid professional memberships. As a global business there are also opportunities for you to grow your career in one of our many offices around the world.

  • Supporting the community

    We’re committed to making a positive impact on the communities where we live and work. To support our employees' volunteering efforts, we offer two days' paid volunteer leave. Our people can also access up to 10 paid days of emergency volunteer leave. Through the Macquarie Group Foundation, we also match charitable donations and funds raised by our employees for non-profit organisations