FAQs
What is the job title for this position?
The job title is ITS Support Associate II, Global Service Desk (GSD).
What are the primary responsibilities of the ITS Support Associate II?
The primary responsibilities include troubleshooting and resolving customer support requests across various operating systems, assisting with remote assistance, creating detailed call logs, and providing timely responses to inquiries.
What experience is required for this position?
A minimum of 1+ years of experience in a help-desk or desk-side environment, supporting Windows, macOS, and Ubuntu/Linux operating systems, is required.
Are there specific educational qualifications needed for this role?
Yes, a high school diploma or equivalent is required, and an Associate degree in Computer Science or a related field is preferred.
What types of systems will the ITS Support Associate II be troubleshooting?
The associate will troubleshoot issues across Windows, macOS, and Ubuntu/Linux environments, as well as integrated and interdependent computer systems.
Is customer service experience important for this role?
Yes, previous experience in a dynamic environment with a high degree of customer service is preferred.
What certifications are preferred for this position?
Preferred certifications include CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other industry-relevant certifications.
Will this position require flexible working hours?
Yes, the position requires a willingness to work flexible shifts, including weekends and holidays.
Is there an expectation for this role to come to Amazon corporate sites?
Yes, there is an expectation that the associate may need to come to Amazon corporate sites with 24 hours' notice.
What is the salary range for this position?
The salary range for this position is from $49,000 per year up to $76,800 per year, depending on job-related knowledge, skills, and experience.
What type of work environment can the ITS Support Associate II expect?
The associate can expect a fast-paced and high-volume work environment focused on customer support.
How does Amazon ensure a diverse and inclusive workplace?
Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer, not discriminating based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.