FAQs
What are the primary responsibilities of a Team Leader at Jack in the Box?
The primary responsibilities include training and leading team members to deliver an exceptional guest experience, ensuring food quality and compliance with Jack in the Box procedures, and maintaining restaurant cleanliness.
Do I need prior experience to apply for the Team Leader position?
Yes, you need either 6 consecutive months of Jack in the Box experience with certification in all workstations or 1 year of supervisory experience in a restaurant or retail customer service environment.
Is there an age requirement to apply for the Team Leader position?
Yes, applicants must be at least 18 years old.
What qualifications are required for this role?
You must complete Team Leader training classes and, in certain states, be ServSafe certified. Additionally, you should have excellent interpersonal skills and the ability to perform basic math.
What type of training will I receive as a Team Leader?
You will receive training in operational procedures, guest expectations, food safety standards, and team coaching and management practices.
What does 'modeling behavior' mean in this job description?
'Modeling behavior' refers to demonstrating appropriate attitudes and actions for team members to follow, such as maintaining a positive attitude, prioritizing guest service, and adhering to uniform standards.
Are there any physical requirements for the Team Leader position?
Yes, you must be able to stand and walk for approximately 90%-95% of your shift, move freely throughout the restaurant, and lift and carry 15-25 lbs.
Will I be involved in guest service duties as a Team Leader?
Yes, you will participate in guest service activities, including taking orders, assisting guests, and ensuring all guest interactions are positive and responsive.
How can I ensure a positive guest experience while working as a Team Leader?
You can ensure a positive guest experience by training your team effectively, maintaining high standards of food quality and cleanliness, addressing guest concerns promptly, and modeling friendly and respectful behavior.
What does it mean to be a brand ambassador at Jack in the Box?
Being a brand ambassador means having a passion for the brand, inspiring team members to embrace it, and taking pride in representing Jack in the Box to both guests and employees.