FAQs
What is the role of a Junior Customer Success Manager at IAS?
The Junior Customer Success Manager is responsible for overseeing client health, managing client relationships, ensuring value realization from IAS services, and acting as the primary point of contact for assigned clients.
What qualifications are required for this position?
Candidates should have 2-3 years of experience in Ad Tech, agency, or brand experience, strong analytical skills, an understanding of the online advertising industry, and fluency in English and Spanish.
Is experience with Salesforce and Gainsight necessary for this role?
Experience with Salesforce and Gainsight is a plus but not a strict requirement for this position.
What skills are essential for succeeding in this role?
Essential skills include strong analytical abilities, exceptional organizational skills, clear communication, the capability to prepare client-ready documents, and the ability to work both independently and within a team.
Will I need to present to clients in this role?
Yes, attending external meetings and presenting to clients is part of the responsibilities.
What types of reports will I need to prepare?
You will need to prepare regular reporting and data analysis of client activity to track client health and performance.
Does IAS support diversity in hiring?
Yes, IAS is committed to diversity and inclusiveness and encourages applicants from all backgrounds, including women, people of color, members of the LGBTQIA community, people with disabilities, and veterans.
What is the company's mission?
Integral Ad Science's mission is to be the global benchmark for trust and transparency in digital media quality by providing actionable data to drive superior results for advertisers, publishers, and media platforms.
Are there opportunities for growth in this position?
Yes, the role offers potential to gain in-depth experience and develop technical, communication, and commercial skills within the customer success field.
Where can I find more information about IAS?
More information can be found by visiting the company's website at http://integralads.com/.