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Junior Customer Success Manager

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need 2-3 years in Ad Tech, strong analytical skills, programmatic ad knowledge, project management experience, fluency in English and Spanish, and proficiency in Microsoft Office.
  • You will manage client relationships, ensure onboarding and renewal, analyze data, address issues, advocate for client needs, present in meetings, and document processes while adhering to company values.

Requirements

  • 2-3 years experience in Ad Tech, agency or brand experience preferred
  • Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
  • Understanding of online advertising and marketing industry, including programmatic experience is a must
  • Ability to learn quickly and grasp different processes and systems
  • Enthusiasm to work in a fast-paced and demanding environment
  • Ability to prepare clear and concise client-ready documents
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
  • Ability to work independently as well as part of a team
  • Fluency with Microsoft PowerPoint, Word, Excel
  • Experience working in Salesforce and Gainsight is a plus
  • Fluent English and Spanish language skills are essential

Responsibilities

  • Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
  • Build a solid understanding of all IAS products and processes
  • Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
  • Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
  • Prepare regular reporting and data analysis of client activity
  • Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
  • Attend external meetings and present to clients
  • Create process and methodology documentation
  • Develop client relationships to incorporate a deep understanding of client goals
  • Communicate client needs and act as an internal advocate for owned clients
  • Adhere to IAS values at all times

FAQs

What is the role of a Junior Customer Success Manager at IAS?

The Junior Customer Success Manager is responsible for overseeing client health, managing client relationships, ensuring value realization from IAS services, and acting as the primary point of contact for assigned clients.

What qualifications are required for this position?

Candidates should have 2-3 years of experience in Ad Tech, agency, or brand experience, strong analytical skills, an understanding of the online advertising industry, and fluency in English and Spanish.

Is experience with Salesforce and Gainsight necessary for this role?

Experience with Salesforce and Gainsight is a plus but not a strict requirement for this position.

What skills are essential for succeeding in this role?

Essential skills include strong analytical abilities, exceptional organizational skills, clear communication, the capability to prepare client-ready documents, and the ability to work both independently and within a team.

Will I need to present to clients in this role?

Yes, attending external meetings and presenting to clients is part of the responsibilities.

What types of reports will I need to prepare?

You will need to prepare regular reporting and data analysis of client activity to track client health and performance.

Does IAS support diversity in hiring?

Yes, IAS is committed to diversity and inclusiveness and encourages applicants from all backgrounds, including women, people of color, members of the LGBTQIA community, people with disabilities, and veterans.

What is the company's mission?

Integral Ad Science's mission is to be the global benchmark for trust and transparency in digital media quality by providing actionable data to drive superior results for advertisers, publishers, and media platforms.

Are there opportunities for growth in this position?

Yes, the role offers potential to gain in-depth experience and develop technical, communication, and commercial skills within the customer success field.

Where can I find more information about IAS?

More information can be found by visiting the company's website at http://integralads.com/.

Integral Ad Science is a global leader in digital media quality.

Marketing & Advertising
Industry
501-1000
Employees
2009
Founded Year

Mission & Purpose

Integral Ad Science (IAS) is a company that specializes in providing digital advertising verification and optimisation solutions. They offer a comprehensive suite of tools and technologies that enable advertisers and publishers to ensure the quality, safety, and effectiveness of their digital advertising campaigns. IAS's ultimate mission is to create a transparent and trustworthy digital advertising ecosystem by combating fraud, ensuring brand safety, and maximising ad viewability and effectiveness. Their purpose lies in providing advertisers and publishers with the data-driven insights and tools they need to make informed decisions, optimise their ad placements, and protect their brands from fraudulent and non-compliant activities. Through their innovative technology and partnerships, IAS aims to drive accountability, improve ad experiences, and foster a sustainable and reliable digital advertising environment for all stakeholders involved.

Culture & Values

  • We Innovate

    We build cool stuff. Innovation is at the core of what we do. We build products, deliver solutions, and generate ideas that provide valuable functions for our customers.

  • We are Accountable

    We hold ourselves and each other accountable for our conduct with teammates and our customers. We take full ownership for our deliverables.

  • We are One Team

    We value and rely on each other. We are inclusive. We show up for each other, and we act with empathy and consideration for the benefit of the team. None of us succeeds if our team doesn’t succeed. So, we never say “that’s not my job.” #WeAreOneTeam

  • We Do The Right Thing

    We value and rely on each other. We are inclusive. We show up for each other, and we act with empathy and consideration for the benefit of the team. None of us succeeds if our team doesn’t succeed. So, we never say “that’s not my job.” #WeAreOneTeam

  • We are Customer Obsessed

    We put the customer front and center of everything that we do. Our customers’ success is our success

  • We Have a Bias For Action

    Speed matters in business. We move at high velocity and we privilege risk-taking.

Benefits

  • Healthcare

    Comprehensive health insurance

  • Flexible PTO

    Take what you need, when you need it

  • Retirement

    401k match in the U.S., country-specific pension plans

  • Parental Leave

    Full maternity and paternity leave

  • Community

    Volunteer opportunities

  • Celebrating Team Players

    Peer-nominated awards

  • Meals and Snacks

    Stocked kitchens to fuel your day

  • Team Events

    Frequent happy hours, parties, and outings