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Junior Programme Manager, Abu Dhabi, UAE (based in client premises)

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  • Job
    Full-time
    Junior & Mid Level
  • Business, Operations & Strategy
  • Dubai

Requirements

  • Learning & Development: Experience in Learning & Development or working with Learning Management Systems (LMS) is highly desirable.
  • Project Management / Event Planning: Demonstrated experience in managing intricate training programs, projects, workshops, or events.
  • Time Management: Exceptional ability to prioritize tasks and manage time efficiently.
  • Attention to Detail: Demonstrates and consistently maintain high accuracy and precision, identifying errors and ensuring quality in all work aspects.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Team Collaboration: Proven experience working with diverse team members across various levels of seniority.
  • Technical Skills: Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word.

Responsibilities

  • Assisting the L&D team with the production of contracts and booking forms
  • Project manage all aspects of the execution of the assigned programmes
  • Working with relevant stakeholders post sale to successfully handover and commence delivery of the programme
  • Maintaining good relationships with all key stakeholders, including clients, vendors, trainers, planning and other internal teams
  • Actively addressing issues that arise before, during and after the assigned programmes, ensuring that you respond appropriately and swiftly
  • Ensuring all metrics are satisfied and all critical events have taken place
  • Managing the visa process for international trainers who are delivering training in Middle East countries
  • Ensuring that all processes and procedures are followed
  • Manage post programme activities such as compiling client invoices, feedback, project managing the production of reports and be part of the debrief/lessons learned process
  • Project manage the delivery of online portals alongside the digital team
  • Analyse and update existing processes and suggest improvements
  • Develop and deploy evaluations to measure training effectiveness and learning

FAQs

What are the primary responsibilities of the Junior Programme Manager?

The Junior Programme Manager will be responsible for managing logistics and processes for large training projects, ensuring high-quality service and teaching delivery, project managing execution of assigned programmes, maintaining relationships with stakeholders, and managing post-programme activities.

Is prior experience in Learning & Development required?

Experience in Learning & Development or working with Learning Management Systems (LMS) is highly desirable for this role.

What type of skills are emphasized for candidates applying for this position?

Candidates should possess strong project management and event planning skills, exceptional time management abilities, attention to detail, excellent communication skills, and proficiency in Microsoft Office Suite.

What should make me stand out as a candidate?

Enthusiasm and passion for thriving in a fast-paced environment, ability to foresee potential issues, proactive behavior, and high organizational skills are qualities that would make a candidate stand out.

What are the key contacts this role will interact with?

The Junior Programme Manager will have internal contacts including the Strategic Project Manager, Learning Partners, Content Team, Faculty, PMO, Client Services, and the Development team. External contacts include client logistics and management contacts, delegates, vendors, and suppliers.

How will my performance be measured in this role?

Your performance will be measured based on client programme feedback, NPS scores, reputational feedback from internal stakeholders, and operational error rates for training delivery.

Where is this position based?

This position is based in Abu Dhabi, UAE, specifically at client premises.

What is the company culture like at Fitch?

Fitch has an open culture that values diverse ideas and perspectives, encourages authenticity, and supports conversations around diversity, equity, and inclusion.

Is there potential for professional development in this role?

Yes, Fitch Learning is committed to deeper knowledge, skill development, and enhanced conduct, providing opportunities for professional growth and positive business outcomes.

Are there any specific educational qualifications required for this position?

While specific educational qualifications are not mentioned, relevant experience in Learning & Development or project management is emphasized for candidates.

Finance
Industry
1001-5000
Employees
1913
Founded Year

Mission & Purpose

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence. Fitch Group is a global leader in financial information, providing critical insights that inform better decision-making in financial markets. With operations in more than 30 countries, Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an authority in credit and macro intelligence providing fixed-income products and services to the global financial community; and Fitch Learning, a preeminent source of training and professional development. Fitch Group is owned by Hearst, a leader in diversified media, information and services.

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