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Junior Property Operations Associate

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Greystar

27d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Real Estate & Property
  • Amsterdam

AI generated summary

  • You should be proficient in Microsoft Office, fluent in Dutch/English, have customer service experience, strong organization skills, and knowledge of landlord/tenant legislation.
  • You will engage residents, manage leasing activities, complete reports, handle finances, maintain records, use property software, and promote the property through marketing events.

Requirements

  • Good level of general education.
  • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
  • Proficiency in using property operation systems. Training will, however, be provided.
  • Dutch and English verbal and written communication skills.
  • Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
  • The ability to create atmosphere, influence people positively and great communication skills.
  • Evidence of organization skills in combination with customer service.
  • Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
  • A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
  • Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
  • Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
  • Fluent Dutch/English verbal and written communication skills.
  • Numerical / administrative skills necessary to complete the above activities.
  • Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management).
  • Knowledge of Landlord/Tenant Legislation.

Responsibilities

  • Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
  • Completes various administrative and other reports and performs other duties as assigned or as necessary.
  • Responsible for all sales and lettings activities, greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
  • Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
  • Responsible for monthly financial reporting and weekly invoice handling, processing payments and deposits.
  • Completion of all documentation, recording and maintaining file notes and residents records.
  • Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

FAQs

What are the primary responsibilities of the Junior Property Operations Associate?

The primary responsibilities include providing excellent customer service to residents, handling leasing activities, conducting property tours, processing applications, managing monthly financial reporting and invoicing, maintaining resident records, and undertaking marketing and event activities to promote the property.

What qualifications are required for this position?

A good level of general education is required, along with proficiency in Microsoft Office packages and property operation systems. Fluency in Dutch and English, both verbally and in writing, is also necessary.

What type of customer service experience is preferred for applicants?

Excellent customer service skills and significant experience in a sales or host role in a similar accommodation, hospitality, leisure, or reservations environment are essential.

Is proficiency in property management software required?

While proficiency in property management software is desired, training will be provided for the selected candidate.

Are there opportunities for professional development?

Yes, Greystar offers training and support to help employees develop their skills, especially in using property management systems.

What are the desirable qualifications for this role?

Desirable qualifications include being educated to Bachelor (HBO) level or equivalent experience, such as in Hotel School or Facility Management, and having knowledge of Landlord/Tenant Legislation.

How important is teamwork for this position?

Teamwork is crucial; candidates should be team players who are approachable, welcoming, and display professionalism in both work and personal presentation.

What skills are necessary for effective communication in this role?

It is essential to have great communication skills, the ability to create a positive atmosphere, initiate relationships, and express cultural awareness in communications.

Is fluency in Dutch required for this position?

Yes, fluency in Dutch, both verbally and in writing, is required for effective communication with residents and prospects.

Does this job involve marketing activities?

Yes, the role includes undertaking marketing and event activities to promote the property and monitor competitor activity.

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.

Benefits

  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you