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K-12 District Engagement Advocate

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Canva

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • Austin
  • Quick Apply

AI generated summary

  • You have US K-12 education market experience, customer success expertise, excellent collaboration, tech implementation skills, effective communication, strong business planning, community management, and a growth mindset.
  • You will manage district relationships, oversee onboarding, analyze user data, drive engagement, and provide support and resources to educators, ensuring successful Canva adoption and usage.

Requirements

  • Experience with the US District Education Market. You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration.
  • Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level.
  • Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams.
  • Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective.
  • Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
  • Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
  • Experience in Community Management. You understand social media standard processes and tactics for educating audiences.
  • Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!

Responsibilities

  • Own the school district lifecycle. You'll own strategy, planning, onboarding, execution, and results within identified districts.
  • Foster relationships with district administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at districts and getting them what they need, be it technical documentation and support, onboarding and implementation help, teacher development resources, Canva tips and tricks, and strategic guidance
  • Serve as an ambassador of Canva for Education with teachers and educators at managed districts.
  • Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within districts.
  • Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users.
  • Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams.
  • Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships.

FAQs

What are the primary responsibilities of the K-12 District Engagement Advocate?

The K-12 District Engagement Advocate is responsible for owning the school district lifecycle, fostering relationships with district administration, serving as an ambassador of Canva for Education, providing value to customers and Canva, understanding the Canva user lifecycle, identifying trends and usage patterns, and driving retention and engagement within identified districts.

What qualifications are needed to apply for this role?

Applicants should have experience with the US District Education Market, customer success expertise, excellent collaboration skills, experience implementing new technologies, effective communication skills, strong business planning skills, experience in community management, and a growth mindset.

Where is the position located?

The flagship office is in Sydney, Australia, with operations also in Austin, Texas, where this role is based.

What type of training and support will be provided for new hires?

New hires will receive tailored guidance and continuous support to help educators understand the value of Canva and its role in enhancing teaching and learning.

What benefits are offered to employees in this role?

Benefits include equity packages, health benefits plans, a 401(k) retirement plan with company contributions, an inclusive parental leave policy, an annual Vibe & Thrive allowance, and flexible leave options.

What kind of work environment does Canva promote?

Canva promotes a fun, connected, and inclusive work environment where achieving goals is balanced with moments of magic and personal well-being.

How does Canva support professional development?

Canva encourages a growth mindset, where employees are eager to learn and develop their skills while enjoying their work.

Will there be opportunities to engage with educators?

Yes, the K-12 District Engagement Advocate will establish close relationships with educators and learners to understand their needs and enhance their success with Canva.

Are interviews conducted in person or virtually?

Interviews are conducted virtually.

Is there any support for diverse applicants?

Yes, Canva celebrates all types of skills and backgrounds and encourages applicants to share their experiences, skills, and any reasonable adjustments they may need during the interview process.

Design anything. Publish anywhere.

Technology
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Benefits

  • Flexible Work

    Flexible work arrangements, with the opportunity to come together for connection, community and impact.

  • Parental Leave

    Generous parental leave entitlements that put every family at the heart of the experience.

  • Vibe & Thrive

    An annual Vibe & Thrive allowance for you to spend on whatever will support your wellbeing and development - because you know what you need to Vibe and Thrive better than anyone.

  • Force for Good

    A focus on being a Force For Good, with community initiatives and programs, and sustainable practices, including carbon-neutral operations.

  • Epic recharge

    Celebrate 5 years at Canva with a month off and a budget to support your epic recharge.

  • Flexible Leave

    An additional 5 days of paid leave to support our team to balance their work and life commitments.

  • Equity Packages

    Equity packages for you to truly be a part of the Canva journey.