FAQs
What educational background is required for the Key Account Manager position?
A Master University degree, preferably in logistics, engineering, or economic sciences, is required for this position.
What kind of experience is necessary for this role?
Relevant experience in account management within a fast-paced environment is necessary, along with experience in the transportation delivery industry and a solid understanding of carrier operations.
Is proficiency in languages required for this job?
Yes, advanced proficiency in the local language (Spanish or French) and English is required.
What software skills are required for this position?
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment is required.
Is travel required for this role?
Yes, there is a willingness to travel domestically in Spain and France over 30% of the time.
What are the primary responsibilities of the Key Account Manager?
The Key Account Manager will manage customer, driver, media and other escalations, collaborate with relevant stakeholders, document escalations and action plans, and engage in capacity planning, among other tasks.
How does the AMXL team differ from other teams at Amazon?
The AMXL team focuses on delivering heavy items like furniture and large appliances, providing an extra level of customer care that includes unpacking, assembling, and installing items, as well as taking away old items when necessary.
Are there growth opportunities within this position?
Yes, the position involves strategic planning, performance optimization, and the potential for building new start-up businesses within the company, offering significant growth opportunities.
Is there a focus on sustainability in this role?
Yes, the rollout of sustainability initiatives is part of the Key Account Manager's responsibilities.
What qualities are essential for success in this role?
A talent for negotiating, excellent organizational skills, a motivation for customer satisfaction, a bias for action, and strong analytical and strategic planning abilities are essential for success.
What type of work environment can I expect in this role?
You can expect a fast-paced work environment with a collaborative team that includes members from operations, supply chain, business intelligence, and program management focusing on ultra-fast delivery operations.