FAQs
What is the role of a Key Account Manager in relation to the customers?
The Key Account Manager is responsible for the end-to-end commercial customer journey, including relationship management and business development activities related to a dedicated portfolio of accounts. They act as the leading KN representative towards the customer across all KN services and business units.
What are the responsibilities of a Key Account Manager in terms of sales management?
The Key Account Manager directly manages key accounts, understands customer needs, negotiates rates and service contracts, complies with sales management processes and systems, monitors monthly performance against targets, ensures account plans are in place, and hands over new business to operations.
What skills and experiences are required for a Key Account Manager in the logistics industry?
A Key Account Manager should have a degree in International Studies, business, or engineering, experience in project management and international business, leadership experience, consultative selling skills, negotiation abilities, knowledge of supply chain and logistics, proven business development track record, and ability to manage internal and external stakeholders.
How much travel is required for a Key Account Manager in this role?
The Key Account Manager may need to travel as needed per customer requirements, which can range from 20-30%.