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Key Account Manager - MEA (Telecom Expertise)

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Mondia Group

16d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Madrid
  • Quick Apply

AI generated summary

  • You must have 3+ years in VAS, strong Telecom Operator knowledge (Vodacom), excellent communication skills, negotiation experience, analytical skills, and be fluent in English.
  • You will analyze performance metrics, lead campaign teams, manage client relations, drive revenue growth, oversee marketing strategies, and optimize campaigns to meet acquisition targets.

Requirements

  • Proven track record as Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience
  • Excellent knowledge of the Telecom Operator landscape, especially in Vodacom market
  • Strong communication skills with a client-centric approach to solution-selling
  • A proven track record of structuring and managing complex negotiations to successful closure and execution
  • Strong analytical skills and previous experience with revenue forecasting
  • Fluent in English

Responsibilities

  • Monitor and analyse client feedback and performance metrics to continuously refine and improve service delivery and business strategies.
  • Drive results through effective teamwork ensuring achievement of KPIs
  • Lead the campaign managers team in delivering excellence in campaign promotion
  • Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
  • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
  • Act as the primary MEA marketing contact for the commercial team and operators
  • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
  • Continually assess the MEA market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
  • Collaborate with internal teams (commercial, Product, Content) to design and implement differentiated and profitable solutions
  • Collaborate with the Data and Growth team to apply insights and analytics in driving strategic decisions and optimizing MEA business performance.
  • Oversee and manage performance MEA marketing campaign strategies to maximize ROI.
  • Effectively monitor and track funnel performance to identify performance improvement opportunities.
  • Interpret performance data to understand opportunities for optimization across every stage of the end-to-end performance marketing delivery chain (creative optimization, journey flow enhancements, channel strategy).
  • Deliver flawlessly and timely on new product and operator launches, maximizing revenue opportunities as quickly as possible.
  • Clearly communicate campaign performance (including drivers) and priorities back to the executive audience.
  • Ultimately be accountable for delivering on the acquisition/revenue targets set for this region (MEA).

FAQs

What is the role of the Key Account Manager in the MEA region?

The Key Account Manager is responsible for driving business development and growth opportunities through dedicated customer-centric service delivery, maintaining service excellence, and nurturing business development opportunities with existing key clients.

What experience is preferred for this position?

Candidates are preferred to have a proven track record as a Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience, and knowledge of the Telecom Operator landscape, especially in the Vodacom market.

What are the primary responsibilities of the Key Account Manager?

Key responsibilities include monitoring client feedback, leading a team for campaign management, managing revenue forecasts, developing relationships with key stakeholders, and overseeing MEA marketing campaign strategies to maximize ROI.

Is experience in the Mobile Digital Entertainment industry preferred?

Yes, experience in the Mobile Digital Entertainment industry, including sectors like Music, Games, Audiobooks, and Video on Demand, is considered an advantage.

What skills are required for this job?

Required skills include strong communication abilities, analytical skills, client-centric approach to solution-selling, and proficiency in structuring and managing complex negotiations.

Is fluency in languages other than English required?

Fluency in English is required, but other language proficiencies may be beneficial.

What kind of team environment can I expect?

You can expect to work in a highly motivated, young, and international team spread across three continents, fostering collaboration and innovation.

What benefits does the company offer?

Benefits include a company bonus, hybrid work model with work-from-home days, lunch restaurant vouchers, short decision-making paths, and an attractive office location in Madrid.

Are there opportunities for career advancement in this role?

Yes, the role provides opportunities for professional growth and development in an inspiring and dynamic work environment.

What is the company’s approach to service delivery?

The company is focused on excellence in service delivery and problem-solving, tailored to meet business challenges effectively and efficiently.

Mondia Group

At Mondia we connect people to digital experiences through meaningful partnerships

Technology
Industry
201-500
Employees
1999
Founded Year

Mission & Purpose

Mondia is a digital platform company that specialises in providing mobile entertainment and digital content services, including music, video, gaming, and e-learning. The company partners with telecom operators, media companies, and brands to deliver engaging content to users around the world through customised digital experiences. Mondia's ultimate mission is to enhance digital lifestyles by making high-quality entertainment and educational content easily accessible to people everywhere. Their purpose is to connect global audiences with the content they love, enabling partners to reach and engage their customers more effectively in the digital age.