Logo of Huzzle

Home

Matches

Explore

Manage

Key Account Manager - MEA (Telecom Expertise)

image

Mondia Group

9d ago

  • Job
    Full-time
    Mid Level
  • Consulting
    Sales & Business Development
  • Madrid
  • Quick Apply

AI generated summary

  • You should have 3+ years in VAS as a Key Account Manager, telecom knowledge, strong communication skills, negotiation experience, analytical skills, and be fluent in English.
  • You will analyze performance metrics, lead campaign management, nurture client relationships, identify growth opportunities, and optimize marketing strategies to achieve revenue targets.

Requirements

  • Proven track record as Key Account Manager in the VAS (Value-Added Services) sector, ideally with at least 3 years of experience
  • Excellent knowledge of the Telecom Operator landscape, especially in Vodacom market
  • Strong communication skills with a client-centric approach to solution-selling
  • A proven track record of structuring and managing complex negotiations to successful closure and execution
  • Strong analytical skills and previous experience with revenue forecasting
  • Fluent in English

Responsibilities

  • Monitor and analyse client feedback and performance metrics to continuously refine and improve service delivery and business strategies.
  • Drive results through effective teamwork ensuring achievement of KPIs
  • Lead the campaign managers team in delivering excellence in campaign promotion
  • Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
  • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
  • Act as the primary MEA marketing contact for the commercial team and operators
  • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
  • Continually assess the MEA market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
  • Collaborate with internal teams (commercial, Product, Content) to design and implement differentiated and profitable solutions
  • Collaborate with the Data and Growth team to apply insights and analytics in driving strategic decisions and optimizing MEA business performance.
  • Oversee and manage performance MEA marketing campaign strategies to maximize ROI.
  • Effectively monitor and track funnel performance to identify performance improvement opportunities.
  • Interpret performance data to understand opportunities for optimization across every stage of the end-to-end performance marketing delivery chain (creative optimization, journey flow enhancements, channel strategy).
  • Deliver flawlessly and timely on new product and operator launches, maximizing revenue opportunities as quickly as possible.
  • Clearly communicate campaign performance (including drivers) and priorities back to the executive audience.
  • Ultimately be accountable for delivering on the acquisition/revenue targets set for this region (MEA).

FAQs

What is the primary responsibility of the Key Account Manager for MEA?

The primary responsibility is to drive business development and growth opportunities through dedicated customer-centric service delivery, focusing on maintaining service excellence and nurturing relationships with existing key clients.

What qualifications are required for this role?

The ideal candidate should have a proven track record as a Key Account Manager in the VAS sector, ideally with at least 3 years of experience, excellent knowledge of the Telecom Operator landscape, strong communication skills with a client-centric approach, and fluency in English.

Is experience in the Mobile Digital Entertainment industry preferred?

Yes, experience in the Mobile Digital Entertainment industry (such as Music, Games, Audiobooks, VoD) would be at a distinct advantage for candidates.

What types of metrics will the Key Account Manager monitor?

The Key Account Manager will monitor client feedback and performance metrics to continuously refine and improve service delivery and business strategies.

What kind of team will the Key Account Manager lead?

The Key Account Manager will lead a team of campaign managers in delivering excellence in campaign promotion.

What is the approach towards performance monitoring in this role?

The Key Account Manager is responsible for effectively monitoring and tracking funnel performance to identify performance improvement opportunities and interpreting performance data for optimization across the delivery chain.

Are there any specific benefits associated with this position?

Yes, benefits include a company bonus, hybrid work arrangement with 13 work-from-home days per quarter, lunch restaurant vouchers, and collaboration in a motivated international team.

Will the Key Account Manager need to work independently?

Yes, the candidate needs to be self-driven and able to work independently while also being a visionary team member.

What will be the Key Account Manager's approach to client communications?

The Key Account Manager will communicate campaign performance and priorities clearly back to the executive audience and act as the key point of contact for all customer-related queries.

What is the importance of commercial awareness in this role?

Commercial awareness is critical for managing revenue and forecasting on a regular basis to ensure business growth and achieve set KPIs.

Mondia Group

At Mondia we connect people to digital experiences through meaningful partnerships

Technology
Industry
201-500
Employees
1999
Founded Year

Mission & Purpose

Mondia is a digital platform company that specialises in providing mobile entertainment and digital content services, including music, video, gaming, and e-learning. The company partners with telecom operators, media companies, and brands to deliver engaging content to users around the world through customised digital experiences. Mondia's ultimate mission is to enhance digital lifestyles by making high-quality entertainment and educational content easily accessible to people everywhere. Their purpose is to connect global audiences with the content they love, enabling partners to reach and engage their customers more effectively in the digital age.