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KEY HOLDER (20HR) - (AMSTERDAM)

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Dr. Martens PLC

Feb 6

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Amsterdam

AI generated summary

  • You need retail experience, a passion for the brand, resilience, good IT skills, and business-level English. Additional languages and a proactive, solution-driven mindset are a plus!
  • You will open and close the store, lead stock processing, assist with operations, drive customer service, achieve sales targets, and manage till transactions while ensuring a safe environment.

Requirements

  • You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
  • Professional, but also authentic, fearless and passion for the product!
  • Working in retail with a similar responsibility with a fashion/lifestyle brand would be a bonus!
  • You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
  • Demonstrates resilience, together with a solution driven mindset.
  • Fluency in English at a business level. Additional languages would be great!
  • Good IT skills – confident to use Microsoft Office and POS systems.

Responsibilities

  • Take responsibility of opening & closing the store, following all relevant procedures.
  • Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
  • Lead on delivery procedures when necessary, processing all stock in line with company expectations.
  • Assistant the store management team with day-to-day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
  • Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
  • Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.

FAQs

What are the working hours for the Key Holder position?

The Key Holder position is for 20 hours per week, with shifts varying across 7 days.

What will be my responsibilities as a Key Holder?

As a Key Holder, you will be responsible for opening and closing the store, exceeding sales targets, leading delivery procedures, assisting with daily operations and health & safety procedures, driving exceptional customer service, and handling complex enquiries.

Is experience in retail necessary for this role?

While experience in retail with similar responsibilities is a bonus, it is not strictly necessary. However, a passion for the product and good customer service skills are essential.

Are there opportunities for career growth within the company?

Yes, there are opportunities for growth within Dr. Martens.

What benefits are offered to Key Holders?

Benefits include bonus incentives, a welcome pair of Docs, a generous discount on footwear and accessories, 8% holiday allowance, 2 paid volunteer days per year, and access to an Employee Assistance Programme & Mental Health First Aiders.

Is knowledge of additional languages required for this position?

Fluency in English at a business level is required, and knowledge of additional languages would be a great asset.

Can I receive training or feedback for personal development?

Yes, employees are encouraged to take ownership of their development and to proactively seek feedback to build self-awareness.

What type of environment does Dr. Martens promote?

Dr. Martens promotes a diverse and inclusive environment, encouraging everyone to bring their authentic selves to work.

Will I need to handle cash transactions in this role?

Yes, handling till transactions in line with operating procedures is part of the Key Holder's responsibilities.

Do Key Holders need to assist with covering management holidays?

Yes, Key Holders may be required to help cover for the management team's holidays at times.

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Dr. Martens PLC

Retail & Consumer Goods
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

Dr. Martens is a renowned footwear and accessories brand known for its distinctive boots and shoes that blend style, durability, and comfort. Their products, which include iconic designs like the 1460 boot, are favoured for their quality craftsmanship and rebellious spirit. The company's mission is to empower individuals to express their unique style and individuality through their footwear. Dr. Martens is committed to innovation, maintaining high standards of durability, and fostering a culture of self-expression and creativity.