FAQs
What are the working hours for the Key Holder position in Leipzig?
The position is for 30 hours per week.
What are the main responsibilities of the Key Holder?
The main responsibilities include achieving sales targets, providing excellent customer service, managing store operations, adhering to health and safety procedures, processing transactions, handling complex customer inquiries, supporting the coaching of new team members, and taking responsibility for the store in the absence of the manager.
Is prior experience required for the Key Holder role?
Yes, similar experience as a Key Holder, particularly in a fashion/lifestyle brand, is preferred.
What are the key qualities expected from a Key Holder?
Candidates should have a strong customer service orientation, a sales-driven mindset, good team leadership understanding, and the ability to present professionally while being authentic.
Will the Key Holder be responsible for opening and closing the store?
Yes, the Key Holder will take on the responsibility of opening and closing the store during the absence of the manager.
What type of team environment can I expect?
You can expect a friendly and passionate team environment focused on providing a unique and first-class customer experience.
Are there opportunities for coaching new team members in this role?
Yes, supporting the leadership team in coaching and training newer team members is part of the Key Holder's responsibilities.
What kind of customer interactions are expected in this position?
The Key Holder is expected to handle complex customer inquiries and provide consistently excellent customer service.