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Key Holder Sales Associate

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L'occitane Group

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You need a passion for retail, strong customer service and communication skills, a proactive selling approach, motivation to achieve KPIs, teamwork ability, reliability, and a positive attitude.
  • You will provide exceptional customer service, manage key holder duties, ensure visual standards, handle stock, meet KPIs, and participate in events while adhering to company policies.

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance.
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations to all customers.
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
  • Understanding of different customer types.
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE.
  • Support in-Boutique and external customer events.
  • Always adhere to Company policies and procedures.
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments.

FAQs

What is the contract type for the Key Holder Sales Associate position?

The contract type is permanent.

How many weekly hours are expected for this role?

The weekly hours expected for this role are 8.

What are the primary responsibilities of a Key Holder Sales Associate?

Responsibilities include providing exceptional customer service, maintaining visual merchandising standards, performing key holder duties, assisting with stock deliveries, and completing tasks as required by Boutique Management.

What kind of sales targets are associates expected to meet?

Associates are expected to consistently meet or exceed their personal Key Performance Indicators (KPIs).

Is training provided for the Key Holder Sales Associate role?

Yes, training is provided, and associates are expected to complete all online training to ensure their development is a priority.

What qualities are sought in the ideal candidate?

The ideal candidate should have a love for retail, excellent customer service skills, effective communication skills, proactive selling ability, motivation to achieve KPIs, teamwork skills, and a positive attitude.

What benefits are offered to employees in this position?

Benefits include a discretionary company bonus scheme, contribution pension scheme, holiday allowance above statutory, enhanced maternity and paternity leave, a discount scheme, monthly product allocation, and more.

Is experience in customer service required for this role?

Yes, excellent customer service skills are essential for this position.

Does L'OCCITANE EN PROVENCE promote diversity and inclusion?

Yes, L'OCCITANE is committed to creating a diverse and inclusive workplace free from discrimination and harassment.

Can associates participate in company events?

Yes, associates are expected to support in-Boutique and external customer events.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.