Key Leader

lululemon

Jan 8

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Leipzig

Requirements

Muss in dem Land, in dem sich der Store befindet, gesetzlich berechtigt sein, zu arbeiten
Muss mindestens 18 Jahre alt sein
Muss einen Nachweis der Arbeitserlaubnis und Nachweise in Bezug auf die entsprechenden lokalen gesetzlichen Anforderungen haben (nur EMEA)
Muss in der Lage sein, mit eigenen Transportarten zum zugewiesenen Store zu kommen
Bereitschaft zur flexiblen Arbeitszeitgestaltung auch an Abenden, Wochenenden und Feiertagen
Bereitschaft im Team zu arbeiten und auch Arbeiten selbstständig zu erledigen
Bereit, die meiste Zeit einer Schicht durch einen Store zu laufen, um Gästen zu helfen und die Arbeit zu erledigen
Bereitschaft, Kisten mit einem Gewicht von bis zu 13,6 kg (30 Pfund) zu bewegen
Bereit, in einer Umgebung mit hellem Licht und lauter Musik zu arbeiten
Berufserfahrung
Ausbildung: Abitur oder gleichwertig
Ausbildung: Bachelor-Abschluss oder gleichwertiger Abschluss
Experience: 1 Jahr Experience als Führungskraft im Einzelhandel/Verkauf (Supervisor oder Personalmanagement nicht erforderlich)

Responsibilities

Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.
Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager.

FAQs

What is the primary role of a Key Leader at lululemon?

The primary role of a Key Leader is to be an essential part of the store leadership team, impacting both salesfloor team members and guest experience by leading by example, supporting Educators, and overseeing retail floor operations.

What responsibilities does a Key Leader have in terms of leadership and people management?

A Key Leader is responsible for supporting the ongoing learning and development of team members, providing direct feedback, coaching, mentoring, recognizing achievements, assessing performance, and facilitating career path guidance.

How does a Key Leader contribute to guest experience?

A Key Leader contributes to guest experience by providing salesfloor leadership, assessing guest needs, providing technical product education, supporting in-store transactions, resolving guest feedback, and ensuring a great guest experience that values the customers' time.

Are there specific qualifications required for the Key Leader position?

Yes, candidates must be legally authorized to work in the country where the store is located, must be at least 18 years old, and have proof of the Right to Work. Additionally, a year of retail or sales leadership experience is also desirable, though not required.

What skills and core values are emphasized for a Key Leader?

Key skills and core values include inclusion and diversity, integrity and honesty, guest experience, collaboration and teamwork, leadership, candid communication, and decision-making.

Is flexibility in scheduling required for the Key Leader position?

Yes, the position requires a willingness to work a flexible schedule, including evenings, weekends, and holidays.

Does lululemon offer any benefits or perks to Key Leaders?

Yes, lululemon offers a comprehensive rewards program that includes competitive base pay, a team-based bonus program, extended health plans, paid time off, generous employee discounts, fitness/yoga classes, and personal and professional development programs.

What physical requirements should a Key Leader be prepared for?

A Key Leader should be willing to move through the store for most of a shift to help guests, facilitate work responsibilities, and must be able to lift boxes weighing up to 30 lbs (13.6 kg).

What is the work environment like for a Key Leader?

The work environment is dynamic and can include bright lights and loud music, which is typical in a retail store setting.

How does lululemon ensure inclusivity within the team?

lululemon fosters an inclusive and respectful team environment by welcoming and celebrating differences among team members and creating a supportive and engaging experience for all.

lululemon

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers