Kiehl's Counter Manager, Fenwick Newcastle (37.5 hours)

L'Oréal

Oct 26

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
Newcastle

Requirements

You will be passionate about Skincare and delivering exceptional service, even if you don’t have experience managing teams or within the skincare industry, we will give you the tools you need to be successful within your role at Kiehl’s!
You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. Our teams demonstrate a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
Meeting and greeting prospective customers in store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge, that could ultimately change their lives.
You will lead by example to your team, proactively approaching customers in a warm and friendly manner to provide exceptional customer experience. Sharing your knowledge of our fine skincare formulations and latest innovations with individuals, educating customers to focus on wellbeing and nurturing their skin.
You will be self-driven and can motivate yourself and team, supporting your Deputy and Store Manager to coach your team to deliver exceptional service and achieve your retail targets and key strategic goals.
You will be comfortable stepping up to support your Management team in store, this might also entail completing product inventory tasks.
You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
You will be part of our ‘Kiehl’s Gives’ Mission supporting our chosen local and global partners to support local charities and citizens to focus on 3 key topics (The environment, children’s well-being, and LGBTQ+ causes).

Responsibilities

You will be passionate about Skincare and delivering exceptional service, even if you don’t have experience managing teams or within the skincare industry, we will give you the tools you need to be successful within your role at Kiehl’s!
You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. Our teams demonstrate a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
Meeting and greeting prospective customers in store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge, that could ultimately change their lives.
You will lead by example to your team, proactively approaching customers in a warm and friendly manner to provide exceptional customer experience. Sharing your knowledge of our fine skincare formulations and latest innovations with individuals, educating customers to focus on wellbeing and nurturing their skin.
You will be self -driven and can motivate yourself and team, supporting your Deputy and Store Manager to coach your team to deliver exceptional service and achieve your retail targets and key strategic goals.
You will be comfortable stepping up to support your Management team in store, this might also entail completing product inventory tasks.
You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
You will be part of our ‘Kiehl’s Gives’ Mission supporting our chosen local and global partners to support local charities and citizens to focus on 3 key topics (The environment, children’s well-being, and LGBTQ+ causes).

FAQs

What are the working hours for the Kiehl's Counter Manager position?

The working hours for the Kiehl's Counter Manager position are 37.5 hours per week.

What kind of experience is required to apply for this role?

Experience managing teams or in the skincare industry is not strictly necessary; we provide the tools and training needed for success.

Is there any training provided for new hires?

Yes, new hires will receive regular training with the Education Team, Area Manager, Education Mentor, and peers, including a full training induction at the head office in Hammersmith, London.

What are the key responsibilities of the Kiehl's Counter Manager?

Responsibilities include delivering exceptional service, coaching and motivating team members, conducting skin consultations, and supporting the management team in store operations.

What benefits and rewards does Kiehl's offer?

Benefits include a competitive salary and commission scheme, access to L'Oréal brands, free product allowances, 30 days of holiday, discounted dental insurance, and additional support for mental health and financial advice.

Do employees have opportunities for career progression?

Yes, Kiehl's offers various development programs and leadership modules to support employees interested in progressing into management roles.

Is Kiehl's committed to diversity and inclusion?

Yes, Kiehl's prides itself on creating a diverse, equitable, and inclusive environment where everyone is welcome and their contributions are valued.

Does the role include community support initiatives?

Yes, you will be part of the ‘Kiehl’s Gives’ Mission, which supports local charities and focuses on the environment, children’s well-being, and LGBTQ+ causes.

What kind of products and services will I be trained on?

You will be trained on skincare formulations, application techniques, and new product launches, providing you with the knowledge needed to educate customers.

Can I apply for multiple positions?

Yes, you can apply to up to three jobs within a rolling 30-day window.

L'Oréal

Retail & Consumer Goods

Industry

10,001+

Employees

1909

Founded Year

Mission & Purpose

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.