Kiehl's Skin Pro Boutique Waterloo London (32 Hours)

L'Oréal

Jul 3

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
London

Requirements

You will be passionate about Skincare and delivering exceptional service, even if you don’t have experience within the skincare industry, we will give you the tools you need to be successful within your role at Kiehl’s!
You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. Our teams demonstrate a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
Meeting and greeting prospective customers in store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge, that could ultimately change their lives.
You will proactively approach customers in a warm and friendly manner to provide exceptional customer experience. Sharing your knowledge of our fine skincare formulations and latest innovations with individuals, educating customers to focus on wellbeing and nurturing their skin.
You will build loyalty with your customers, as this is a key part of our business. Some of your day to day responsibilities will include contacting your most recent customers to find out how their new skincare routine is going and invite them back into the boutique to sample new products!
You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
You will be part of our ‘Kiehl’s Gives’ Mission supporting our chosen local and global partners to support local charities and citizens to focus on 3 key topics (The environment, children’s well-being, and LGBTQ+ causes).

Responsibilities

Your induction will consist of regular training with our incredible Education Team, Area Manager, Education Mentor and Peers. You will be set up for success with a Kiehl’s Education Learning Journal with access to modules across Retail Skills and Skin Care. Following this a full training induction will also be held in our beautiful head office in Hammersmith, London to support your success.
Once passing your training, you will receive your ‘Kiehl’s Wings Pin’ to wear with pride on your lab coat!
You will attend quarterly team trainings where you will have an intro to all new launches, skin application techniques and get to play with all our new products!
The future is yours! We have many development programs on offer with Kiehl’s, we will support your progression if you are interested in progressing into a management role, you will be taken through leadership modules to get you ready for this next step in your career!

FAQs

What is the job title for this position?

The job title is Kiehl's Skin Pro Boutique Waterloo London, with a commitment of 32 hours per week.

What qualifications do I need to apply for this role?

Experience in the skincare industry is not necessary as Kiehl's provides training and tools to help you succeed. A passion for skincare and delivering exceptional customer service is essential.

What are the main responsibilities of this job?

Key responsibilities include conducting skin consultations, building customer loyalty through personalized service, proactively approaching customers, and contributing ideas to strengthen the team and business.

Is there training provided for new employees?

Yes, new employees will undergo regular training with the Education Team, Area Manager, and peers. This includes a comprehensive induction at the head office in Hammersmith, London.

What kind of support and development opportunities are available?

Kiehl's offers various development programs for career progression, including leadership modules for those interested in moving into management roles, along with quarterly training sessions on product launches and application techniques.

What does the ‘Kiehl’s Wings Pin’ represent?

The ‘Kiehl’s Wings Pin’ is awarded to employees who successfully complete their initial training, symbolizing their readiness to perform their role with pride.

What benefits and rewards does Kiehl’s offer?

Benefits include a competitive salary and commission scheme, access to products from 35 brands in the L’Oréal Staff Shop, an allowance of free products twice a year, 30 days of holiday (including bank holidays), and various support programs for mental health and financial advice.

Is there a mission or social responsibility aspect to this job?

Yes, employees participate in the ‘Kiehl’s Gives’ Mission, supporting local and global partners focusing on environmental issues, children’s well-being, and LGBTQ+ causes.

How will I be evaluated in this role?

Evaluation will likely revolve around customer service effectiveness, sales performance, and contributions to team loyalty-building efforts, as well as engagement in training and professional development.

Where is this position located?

This position is located at the Kiehl's Skin Pro Boutique in Waterloo, London.

L'Oréal

Retail & Consumer Goods

Industry

10,001+

Employees

1909

Founded Year

Mission & Purpose

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.