FAQs
What is the role of a Klantadviseur Hypotheken Virtueel?
As a Klantadviseur Hypotheken Virtueel, you are responsible for supporting customers in their orientation on the housing market, acting as the first point of contact for questions regarding mortgages.
Is the Klantadviseur responsible for closing mortgage offers?
No, in this role, you do not close mortgage offers.
What are the working hours for this position?
The working hours are between 09:00-17:00 on weekdays for phone inquiries and from 08:00-18:00 for messaging, with Saturday hours from 09:00-16:00.
How many hours per week is this position?
The position requires a minimum of 28 to 36 hours per week, with 32 hours being the most desirable.
Are there opportunities for training in this role?
Yes, you can participate in a modular training program lasting 10 weeks that alternates theory and practice.
What qualifications are needed for this position?
A candidate must possess at least an MBO level 4 diploma and have WFT Basis and Hypothecair krediet certifications. Additionally, being open to obtaining WFT Vermogen within 3 months is required.
Will the work require travel?
No extensive travel is required as you can work in one of 14 local circles across the country, allowing you to work close to home when in-office.
What skills are beneficial for this role?
Strong customer empathy and creative problem-solving skills are essential, as well as the ability to delve into details and go the extra mile for customers.
How can I contact someone if I have questions about the job?
You can reach out to Kirsten Klein or Marjolein van den Berg via their provided email addresses for questions about the function, or contact Kevin van Gils for inquiries about the recruitment process.
Will the interview process be in person or virtual?
The interview process will take place virtually via Microsoft Teams.