FAQs
What is the minimum education requirement for this role?
A Bachelor's degree or equivalent practical experience is required for this role.
How much project management experience is needed?
At least 5 years of experience in project management or a customer-facing role is required.
Is experience in content or technology fields necessary?
Yes, a minimum of 4 years of experience working in content, technology, support operations, or related fields is needed.
Are there preferred qualifications for the position?
Yes, a Master's degree or MBA, experience with content management systems, experience working with global teams and partners, and knowledge of Google Ads and related ads products are preferred qualifications.
What are the main responsibilities of the Knowledge Manager?
Responsibilities include designing and implementing a scalable strategy for content operations, managing multiple content projects, utilizing data analysis techniques, providing operational expertise, and working with internal stakeholders to define and prioritize new tools and features.
What kind of projects will the Knowledge Manager handle?
The Knowledge Manager will manage multiple content projects through their entire lifecycle, including scoping, drafting, review, publication, and post-launch metrics.
How does this role support customer experience?
The role involves providing operational expertise to support scalable product solutions, ensuring customers receive effective and consistent content, and enhancing partner experience and performance through new tools and features.
What does gTech Ads do?
gTech Ads provides support and technical services for customers across the entire Ad products stack, helping them maximize their use of Ad and Publisher products.
Is there an opportunity for growth in this position?
Yes, the role offers a chance to develop better solutions, tools, and services in partnership with Sales, Product, and Engineering teams, contributing to personal and professional growth.
Does Google provide equal employment opportunities?
Yes, Google is committed to equal employment opportunity and affirmative action, ensuring all applicants are considered regardless of various factors such as race, gender, or disability.