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Kundenberater (Teilzeit / 20-30h, m/w/d) - Frankfurt NWZ

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Rituals

Jan 9

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Professionelle und leidenschaftliche Kundenberatung und Kundenbindung
  • Umsatzorientierte Umsetzung operativer Prozessabläufe auf der Fläche und im Lager
  • Präsentation der Produkte und Verkaufsräume mit einem guten Blick für Angebote, den Umsatz sowie das Shopping-Erlebnis der Kundschaft
  • Lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team
  • Authentische und offene Persönlichkeit mit einem ausgeprägten Teamgefühl sowie zeitlicher Flexibilität
  • Ergebnisorientierter Berater mit hoher Service-Exzellenz und -Qualität mit dem Ziel der Kundenzufriedenheit sowie ausgezeichneten Kommunikationsfähigkeiten (Deutsch: sehr gut)
  • Affinität zur Beauty-Welt, Kosmetikbranche oder Lifestylebranche mit erster Erfahrung als Kundenbetreuer (m/w/d), Verkaufsberater (m/w/d) oder in einer vergleichbaren Position in einer serviceorientierten Branche (z. B. Einzelhandel, Gastronomie, Hotellerie, Tourismus)

Responsibilities

  • Professionelle und leidenschaftliche Kundenberatung und Kundenbindung
  • Umsatzorientierte Umsetzung operativer Prozessabläufe auf der Fläche und im Lager
  • Präsentation der Produkte und Verkaufsräume mit einem guten Blick für Angebote, den Umsatz sowie das Shopping-Erlebnis der Kundschaft
  • Lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team

FAQs

What is the job title for this position?

The job title is Kundenberater (Teilzeit / 20-30h, m/w/d).

Where is this job located?

This position is located in Frankfurt NWZ.

What are the working hours for this position?

The working hours are part-time, ranging from 20 to 30 hours per week.

What kind of experience is required for this role?

Applicants should have experience as Kundenbetreuer, Verkaufsberater, or in a similar position in a service-oriented industry, preferably in the beauty or lifestyle sector.

What language skills are needed for this job?

Excellent communication skills in German are required, with a strong emphasis on service excellence and customer satisfaction.

What type of personality traits are desired for this position?

An authentic and open personality with a strong team spirit, results-oriented focus, and high service quality is desired.

Are there any benefits for employees at Rituals?

Yes, employees receive an unlimited employment contract, vacation and Christmas bonuses, a 30% employee discount, and various training opportunities, among other benefits.

Is there a possibility for flexible working hours?

Yes, there is the possibility of flexible working hours, including the option for up to two free Saturdays per month.

What kind of company culture does Rituals promote?

Rituals promotes a culture of mutual respect, appreciation, and a lively environment where everyone feels engaged, valued, and recognized.

Are there opportunities for personal development within the company?

Yes, there are various training opportunities for both professional and personal development, including pathways to becoming an expert or Assistant Store Manager.

Do we provide a pension plan for employees?

Yes, we offer a company pension scheme as part of the employee benefits.

Is employee well-being a priority at Rituals?

Yes, there are numerous well-being initiatives and partnerships, such as Urban Sports Club, as well as exciting employee events to promote well-being.

How can candidates apply for this position?

Candidates can apply by submitting their application to become part of the Rituals team.

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!

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