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Kundenservice Mitarbeiter (w/m/d) - Studentenjob / Teilzeit nach Vereinbarung - Berlin Spandau

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IKEA

Sep 12

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin
    Remote

Requirements

  • - Du verfügst idealerweise über Berufserfahrung im Einzelhandel und / oder Service.
  • - Du hast eine freundliche Art und ein sicheres Gespür für den Umgang mit Menschen.
  • - Bei dir findet man immer eine Antwort auf Anfragen und du kümmerst dich um die Anliegen unserer Kund*innen.
  • - Was dich in allen Situationen auszeichnet, ist ein kühler Kopf und dein warmes Lächeln.
  • - Du hast eine Leidenschaft für IKEA und unsere Produkte.
  • - Du möchtest dein Wissen über unser Sortiment und unsere Serviceleistungen ständig erweitern – die Informationen von IKEA halten dich immer auf dem neuesten Stand.

Responsibilities

  • Du stehst unseren Kund*innen im Einrichtungshaus mit Rat und Tat zur Seite und begegnest ihnen immer mit einem sicheren Gespür für ihre Wünsche und Bedürfnisse.
  • Im Eingangsbereich: Du begrüßt die Kund*innen und sorgst von Anfang an dafür, dass sie sich willkommen und gut informiert fühlen. Du leitest die Kund*innen stets an die richtigen Ansprechpartner weiter.
  • Im Småland: Bei dir sind Kinder von 3 bis 10 Jahren bestens aufgehoben.
  • Im Umtausch und Backoffice: Du findest auf Grundlage unserer internen Vorgaben immer eine schnelle, unkomplizierte und kundenorientierte Lösung für alle Herausforderungen.
  • In der Warenausgabe: Du kontrollierst und übergibst die Waren an unsere Kund*innen. Dabei hast du immer ein Auge darauf, dass die Wartezeiten so kurz wie möglich sind.
  • An der Kasse: Du beweist jeden Tag aufs Neue, dass Service sowohl schnell als auch sorgfältig sein kann. Und verabschiedest die Kund*innen so, dass sie gerne wiederkommen: mit einem Lächeln.

FAQs

What is the job title for this position?

The job title is Kundenservice Mitarbeiter (w/m/d) - Studentenjob / Teilzeit nach Vereinbarung.

Where is this job located?

This job is located in Berlin Spandau.

What is the duration of the employment contract?

The employment contract is fixed-term until April 30, 2025.

What are the available working hour options?

You can choose between 9 hours per week or 13 hours per week.

Is there a specific number of workdays required?

The number of workdays is dependent on the chosen hours per week.

What is included in the payment for this position?

The payment is according to retail tariff, including a 13th salary as Christmas bonus, vacation pay, and a 15% employee discount.

What qualities are expected from applicants?

Applicants should enjoy working in a retail environment and have a friendly demeanor with a good sense for customer interactions.

Is previous experience in retail or service preferred?

Yes, ideally, candidates should have prior experience in retail and/or service.

What specific customer service responsibilities does this job include?

Responsibilities include assisting customers, providing information, managing queries, and ensuring a pleasant shopping experience.

What additional benefits does IKEA offer to its employees?

IKEA offers various benefits including a full 13th salary as Christmas bonus, vacation pay, pension planning, a 15% employee discount, and access to employee perks such as corporate benefits.

How can candidates apply for this position?

Candidates can apply through the job portal with their application documents.

Who can candidates contact if they have questions regarding the position?

Candidates can reach out via email at recruitment.area.2.de@ingka.ikea.com for any inquiries.

Are there any special considerations for applicants with disabilities?

Yes, candidates who are severely disabled or equivalent and meet the necessary requirements will be given preferential treatment.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.

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