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KYC Operations Manager

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Stripe

1mo ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You need 5+ years in KYC/compliance ops, expertise in Indian regulations, strong team leadership, cross-functional collaboration, project management skills, and excellent communication abilities.
  • You will manage KYC specialists, implement compliance workflows, monitor regulations, analyze performance data, engage with stakeholders, and represent the company in industry forums.

Requirements

  • 5+ years of experience in leading KYC/compliance operations, preferably in the financial services or fintech industry
  • Experience with payments, risk, compliance, and/or financial services industry operations.
  • Deep expertise in Indian KYC regulations and best practices
  • Proven track record of building and managing high-performing teams
  • Experience working cross-functionally with multiple teams to deliver high impact initiatives
  • Excellent problem-solving and decision-making skills with the ability to work in a fast-paced, ambiguous environment
  • Strong project management and process improvement skills
  • Effective communication and stakeholder management abilities
  • Excellent written and verbal communication skills

Responsibilities

  • Recruit, train, and manage a team of KYC specialists to handle all aspects of the customer onboarding and verification process for Stripe's India business
  • Develop and implement efficient KYC workflows, policies, and procedures to mitigate risks and ensure compliance with Indian regulations such as RBI, PMLA, and FEMA
  • Continuously monitor regulatory changes and update KYC processes accordingly to maintain full compliance
  • Collaborate cross-functionally with product, engineering, legal, and compliance teams to identify and resolve KYC-related issues
  • Analyze KYC performance data to identify trends, bottlenecks, and opportunities for process improvements
  • Set clear goals and metrics for the team, provide regular feedback, and foster a culture of continuous learning and development
  • Establish strong relationships with key external stakeholders such as banks, government agencies, and industry bodies
  • Represent Stripe in industry forums and contribute to the development of KYC best practices

FAQs

What is the primary responsibility of the KYC Operations Manager at Stripe?

The primary responsibility of the KYC Operations Manager is to lead and scale the KYC (Know Your Customer) operations for Stripe's rapidly growing business in India, ensuring seamless onboarding and verification of customers in compliance with local regulations.

What qualifications are necessary to apply for this position?

A minimum of 5+ years of experience in leading KYC/compliance operations, preferably in the financial services or fintech industry, along with deep expertise in Indian KYC regulations and proven track record of managing high-performing teams.

Are there opportunities for professional development in this role?

Yes, the role involves fostering a culture of continuous learning and development through setting clear goals, providing regular feedback, and encouraging team members to improve their skills.

What kind of team will I be managing?

You will be managing a team of KYC specialists responsible for all aspects of the customer onboarding and verification process for Stripe's business in India.

Will I need to work with external stakeholders?

Yes, establishing strong relationships with key external stakeholders such as banks, government agencies, and industry bodies is a crucial part of the role.

Is experience in building and scaling new teams preferred?

Yes, experience in building and scaling new teams from zero is listed as a preferred qualification for this position.

What is the expected in-office attendance?

Office-assigned Stripes are currently expected to spend at least 50% of their time in the local office each month, though this expectation may vary depending on the role, team, and location.

Is experience in the payments or financial services industry important for this role?

Yes, experience in payments, risk, compliance, or financial services industry operations is vital for being considered for this role.

What skills are emphasized for success in this position?

Key skills emphasized for success include excellent problem-solving and decision-making abilities, strong project management and process improvement skills, and effective communication and stakeholder management abilities.

Will I be involved in representing Stripe in industry forums?

Yes, part of the responsibilities includes representing Stripe in industry forums and contributing to the development of KYC best practices.

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Stripe

Help increase the GDP of the internet.

Technology
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.