FAQs
What are the required security clearances for this position?
Candidates must be Australian Citizens and should have a minimum NV1 Security Clearance; NV2 Security Clearance is preferred.
What kind of experience is necessary for this role?
Experience with desktop support, server support, hardware, network, and software installation and troubleshooting is necessary.
Is O365 experience important for this position?
Yes, O365 experience is essential due to the nature of the environment.
What operating systems do I need to support in this role?
You will need to support Windows 10 & 7, Linux, and other operating systems.
Can I apply if I only have limited Service Desk experience?
Yes, individuals with at least 1 year of limited Service Desk experience in roles such as IT Service Desk, Help Desk, IT Support Analyst, or Technical Support can apply.
What kind of hardware will I be supporting?
You will provide support for laptops, desktops, monitors, and other hardware.
What level of IT support will I provide as a Field Engineer?
You will provide 1st and 2nd level technical IT support to internal employees via telephone, email, walk-ins, and remotely.
Is Active Directory experience required?
Yes, experience with Active Directory, including user and mailbox management, is required.
Will I have to support virtual environments?
Yes, experience with supporting both physical and virtual environments (desktop and servers) is required.
What type of troubleshooting will I perform?
You will conduct fault investigation, triaging, and resolution for hardware and software issues.
Will I be involved in software installation?
Yes, you will handle complex software installation and troubleshooting.
What should I do if I need an accommodation during the application process?
If you require additional assistance to express interest in this position, please contact the Global Recruiting organization at GlobalRecruiting@unisys.com or call Toll Free: 888-560-1782 (Prompt 4).