FAQs
Is relocation assistance provided for this position?
No, relocation assistance will not be provided.
What are the minimum experience requirements for the Lead Agent position?
The minimum requirement is 2 years of Customer Service/Operational Experience.
What languages must candidates be fluent in?
Candidates must be fluent in English and Italian, both written and spoken.
Are there specific educational qualifications required for this role?
Yes, a Secondary School Education or an equivalent school leaving certificate is required.
Is supervisory experience necessary for this job?
Yes, previous supervisory or leadership experience is required.
What technical knowledge is beneficial for this position?
Good technical knowledge of Airport applications such as MAP, Aero, Shares, and AIMS is beneficial.
Is it mandatory to work rotating shifts?
Yes, candidates must be willing and able to work all shifts (early/late) on a rotating shift pattern.
What are the preferred qualifications for this role?
Preferred qualifications include a Bachelor's degree and 5 years of Customer Service/Operational Experience.
Is a valid US Visa required for this position?
A valid US Visa is listed as a preferred qualification, but it is not mandatory.
What responsibilities will the Lead Agent have regarding safety standards?
The Lead Agent will be responsible for upholding safety standards, completing MOCHA audits, performing safety inspections, and providing feedback to management and employees.
Do candidates need to demonstrate outstanding leadership skills?
Yes, candidates must demonstrate outstanding leadership skills and initiative.
Is punctuality and reliable attendance important for this role?
Yes, reliable and punctual attendance is an essential function of the position.