FAQs
What is the job title for this position?
The job title is Lead, Partner Contact Center.
What experience is required for this role?
Candidates should have 3 years of working in customer service, human resources, or a shared services environment, along with 3 years of problem-solving experience in a fast-paced environment and at least 1 year of experience driving continuous improvement.
Is this position eligible for benefits?
Yes, as a Starbucks partner, employees and their families will have access to various benefits, including medical, dental, vision, life insurance, and paid leave among others.
What kind of training will I be responsible for in this role?
You will create updates and facilitate department training programs, regularly gathering feedback to evaluate and improve the training according to current contact center technologies and upgrades.
Will I be involved in quality assurance evaluations?
Yes, as part of your responsibilities, you will facilitate quality assurance evaluations for the Partner Contact Center.
Is there a specific location requirement for this remote job?
While the position is remote, there is a flexible workplace option available for those living in the greater Seattle area, allowing partners to work remotely up to two days per week.
Does Starbucks provide any educational assistance?
Yes, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, along with other educational opportunities.
What is the vacation policy for this position?
Partners in this role will accrue vacation time starting at 120 hours annually, with specific accruals varying based on location and role level.
Does Starbucks have policies in place for diversity and inclusion?
Yes, Starbucks is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.
How does Starbucks handle accommodations for applicants with disabilities?
Starbucks is committed to offering reasonable accommodations to job applicants with disabilities. Applicants in need of assistance or accommodations due to a disability can contact the company for support.