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Learner Engagement Specialist (German/French)

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Learnship

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Cologne
  • Quick Apply

AI generated summary

  • You should have B1+ English, B2+ German, B2+ French, customer support experience, Office 365 proficiency, CRM familiarity, and a passion for connecting with people globally.
  • You will engage learners, provide motivation and support, manage communications, collaborate with teams, track interactions, gather feedback, and assist with tasks like translating email templates.

Requirements

  • - English, at least B1 (preferably B2 and above)
  • - German, at least B2 (preferably C1/C2)
  • - French, at least B2 (preferably C1/C2)
  • - Experience in customer support, preferably in the learning and development field
  • - Knowledgeable in Office 365 (Teams, Outlook, Excel, etc.)
  • - Familiarity in CRMs such as Salesforce and Gainsight an advantage
  • - Highly motivated in connecting with people from all over the world

Responsibilities

  • Work as a key player in a global team by providing end-user motivational support and guidance throughout their learning program, develop positive relations while managing your learner and establishing yourself as a trusted advisor.
  • Monitor and engage learners through motivational techniques to maximize their Learnship learning experience and achieve study goals.
  • Guide and motivate learners optimally either by initiating the communication (via phone or email) or responding to requests and queries (via email or chat) around the Learnship service.
  • Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure.
  • Maintain visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same.
  • Collaborate with other teams (such as technical support, scheduling, trainer management, product, or customer success management teams) to share and address feedback, account-level issues and follow up of incidence resolution.
  • Participate in team workshops and other activities to ensure alignment in internal processes and foster harmonious camaraderie.
  • Perform ad hoc tasks such as, but not limited to, creating, and translating email templates.

FAQs

What is the primary role of a Learner Engagement Specialist?

The primary role of a Learner Engagement Specialist is to provide end-user motivational support and guidance throughout their learning program, helping learners to achieve their study goals while establishing themselves as trusted advisors.

What languages are required for this position?

The position requires proficiency in English (at least B1), German (at least B2), and French (at least B2). Preference is given to candidates with higher proficiency levels (C1/C2).

Is experience in customer support necessary for this role?

Yes, experience in customer support is necessary, preferably within the learning and development field.

What tools or software should candidates be familiar with?

Candidates should be knowledgeable in Office 365 (including Teams, Outlook, Excel, etc.) and familiarity with CRMs such as Salesforce and Gainsight is considered an advantage.

How does this role interact with other teams?

The Learner Engagement Specialist collaborates with various teams, including technical support, scheduling, trainer management, product, and customer success management teams, to share and address feedback and account-level issues.

What kind of tasks will the Learner Engagement Specialist perform?

The Learner Engagement Specialist will monitor and engage learners, guide and motivate them, champion end-user feedback, keep track of interactions for reporting, and perform ad hoc tasks such as creating and translating email templates.

What motivational techniques will be employed to engage learners?

The Learner Engagement Specialist will utilize various motivational techniques, including initiating communication and responding to learner inquiries via phone, email, or chat to maximize the learning experience.

Will the Learner Engagement Specialist participate in team workshops?

Yes, the Learner Engagement Specialist will participate in team workshops and other activities to ensure alignment in internal processes and to foster harmonious team camaraderie.

How is learner feedback utilized in this role?

Learner feedback is championed to improve processes, provide visibility over the program, and escalate issues according to established procedures.

What is the importance of tracking interactions in this role?

Tracking interactions is crucial for cross-functional reporting, ensuring accountability, and providing insight into the effectiveness of support and engagement efforts with learners.

Learnship

Education
Industry
201-500
Employees
2008
Founded Year

Mission & Purpose

Learnship offers digital language and intercultural training solutions tailored for businesses and their global teams. Their ultimate mission is to bridge communication gaps and enhance international collaboration through personalized, interactive learning experiences. The company’s purpose is to empower organizations by improving language skills and cultural understanding, thereby supporting global business success and fostering effective, cross-cultural communication.