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Learning and Development Manager

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Education & Teaching
  • Naples
  • Quick Apply

AI generated summary

  • You need a degree, 2-3 years managerial experience in luxury hospitality, Excel expertise, strong interpersonal skills, and knowledge of adult learning, HR systems, budgeting, and project planning.
  • You will manage pre-opening training, coordinate schedules, support onboarding, create training programs, analyze performance gaps, and promote continuous learning while ensuring budget adherence.

Requirements

  • Four (4) year college/university degree (or equivalent experience in similar role).
  • Two to three years managerial experience in related position with Four Seasons or other luxury hospitality organization.
  • Experience in luxury hotel operations.
  • Expert level in Excel, to include the use of formulas (Ex - tracking) is a must.
  • Highly organized with great attention to detail.
  • Extremely strong intrapersonal skills.
  • Self-directed with fantastic time management skills.
  • A flexible, out of the box thinker.
  • Reading, writing and oral proficiency in English.
  • Experience in adult education and adult learning concepts.
  • Experience in managing diverse cultures.
  • Understanding of People & Culture (HR) systems and how they integrate, such as recruitment, selection, compensation, performance management.
  • Understanding of basic budgeting, accounting and financial management.
  • Working knowledge of Needs Assessment methodologies and learning needs identification.
  • Effective communication and influencing strategies.
  • Effective project planning, including understanding of tools and processes that assist in planning.

Responsibilities

  • Be a part of the pre-opening team!
  • Responsible for all pre-opening training needs and achievement of pre-opening training milestones.
  • Act as the liaison with third party vendors and property champions on systems training and execution.
  • Organize training schedules for all property departments.
  • Work with the department leads to ensure that training materials and resources are up-to-date and reflective of local operations.
  • Coordinate all internally and externally facilitated trainings for departments.
  • Support the welcome of each new leader with facilitation and information necessary to ensure a successful onboarding experience.
  • Create, manage, and host Management Training.
  • Manage the pre-opening training budget and meet deadlines to open the property on time.
  • Partner with Regional and Global stakeholders for a successful opening.
  • Identify and implement learning and performance improvement strategies that support the hotel’s strategic direction.
  • Manage and facilitate the onboarding process for new employees, including Embark for all new employees and the New Leader Orientation (NLO) program for new managers to Naples Beach Club, a Four Seasons Resort.
  • Ensure new employees are given the knowledge and skills to successfully complete their 90-day probationary period.
  • Coordinate and facilitate all other core programs including but not limited to Service Foundations, Introduction to Leadership Behaviors, GROW, FS Leader, and annual compliance requirements.
  • Responsible for an indirect reporting relationship with the Certified Departmental Trainers and Managers in Training (MIT), ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Assists in the training of new Designated Trainers and MITs when required.
  • Manage an effective Standards Training program by driving and participating in Standards achievement through testing, training, campaigns, and initiatives. Also ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.
  • Partner with hotel management teams to determine performance gaps through analysis of Glitch Reports, Qualtrics, LQA and Forbes audits, and develops a plan to improve and meet/exceed expectations.
  • Plans and executes property-wide change initiatives, including service initiatives, and other large-scale projects related to growth and learning.
  • Manage an effective Learning Budget while working closely with Department Heads to ensure their training needs are included in the annual budget. Responsible for the Learning Budget annually.
  • Create and produce an annual Learning Needs Analysis that will help to design solutions for the property’s learning needs and evaluate the effect of training programs and initiatives by measuring results.
  • Coordinate and organize programs facilitated by internal and external trainers.
  • Market the learning function’s programs, initiatives, and online learning.
  • Regularly benchmark the learning function with Learning Success Levels.
  • Prepare and produce training calendars for the entire property while focusing on both immediate needs and long-term development.
  • Communicate the effects of the learning function through bulletin boards and Planning Committee meetings.
  • Assist managers and employees with their development through creating effective development plans, ensuring contents are focused on experience-based learning.
  • Be able to respond professionally to all People & Culture employee inquiries.
  • Be able to assist with day-to-day tasks in the People & Culture Division.
  • Promote a continuous learning culture.
  • Occasional travel for trainings, events, and/or conferences.
  • Hours required during the pre-opening must be flexible. Scheduled days of work may vary based on operational need of the resort.

FAQs

What is the primary responsibility of the Learning and Development Manager at Four Seasons?

The primary responsibility of the Learning and Development Manager is to deliver workplace learning, manage service improvement programs, and ensure that all pre-opening training needs and milestones are met.

What kind of experience do I need to apply for this position?

You need a four-year college/university degree (or equivalent experience) and two to three years of managerial experience in a related position within Four Seasons or another luxury hospitality organization.

Where is the Learning and Development Manager position located?

The position is located at the Naples Beach Club, a Four Seasons Resort, in Naples, Florida.

What specific skills are required for this role?

Required skills include expert proficiency in Excel, strong organizational and interpersonal skills, experience in adult education, and understanding of People & Culture systems.

Will I have to travel for this position?

Yes, there may be occasional travel for trainings, events, and/or conferences.

What benefits are offered to employees in this role?

Benefits include a lucrative salary, a market-leading benefits package (including medical, dental, vision, and 401K), time off plans, complimentary hotel stays, and tuition reimbursement.

Are there flexible working hours during the pre-opening phase?

Yes, hours during the pre-opening phase must be flexible and scheduled days of work may vary based on the operational needs of the resort.

How does Four Seasons promote a positive work culture?

Four Seasons promotes a positive work culture by embracing diversity, providing well-being and mental health initiatives, and fostering a cohesive team environment.

What role does the Learning and Development Manager play in employee onboarding?

The Learning and Development Manager is responsible for managing and facilitating the onboarding process for new employees, ensuring they have the knowledge and skills to successfully complete their probationary period.

Is there a requirement for knowledge in budgeting and financial management for this role?

Yes, an understanding of basic budgeting, accounting, and financial management is required for the Learning and Development Manager position.

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.