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Learning and Development Manager

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GCash

11d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Manila

AI generated summary

  • You need a bachelor’s in Psychology or related field, preferably a master’s, and 5+ years' experience in learning development, curriculum design, and competency assessment.
  • You will develop a program calendar, design and implement learning initiatives, manage coaching, collaborate on content, engage stakeholders, analyze performance, and drive continuous improvement.

Requirements

  • A bachelor's degree in Psychology, Industrial Psychology, Education, Guidance and Counseling
  • Desired: Master's Degree in relevant field or knowledge domain
  • At least 5 years' continuous experience as a Learning and Development Manager, or similar role with record of performance in curriculum and/or learning pathway development, learning evaluation and assessment, competency assessment, modeling and interventions.

Responsibilities

  • Develop Program Calendar: Creates and maintains a comprehensive program calendar for the assigned academy, pillar, or account, aligned with business imperatives and strategic objectives. Identifies critical knowledge and skill areas, ensuring optimal timing and delivery of programs to maximize performance, career growth, and business impact. Submits periodic, regular reports on forthcoming and previous programs or learning initiatives, and other documents as required or needed.
  • Design, Develop, Implement, and Evaluate Learning Programs: Leverages research, data analytics, and industry insights to design, implement, and continuously refine programs aligned with the organization's career development and succession strategies. Uses frameworks such as 70-20-10 to blend experiential, social, and formal learning. Continuously evaluates programs to ensure alignment with evolving business requirements and employee growth needs.
  • Manage Learning Programs, Coaching, and Mentoring Initiatives: Oversees the end-to-end management of learning programs, ensuring seamless delivery across multiple platforms and modalities. Designs and facilitates coaching and mentoring initiatives that foster knowledge transfer, skill development, and career progression. Engages with mentors and coaches to set clear goals, performance metrics, and feedback loops to optimize participant growth and program outcomes.
  • Collaborate with Learning Operations: Works closely with Learning Operations to produce high-impact, high-quality learning experiences that enhance employee engagement and drive organizational goals. Ensures that all learning interventions are efficient, effective, and engaging, incorporating feedback to optimize delivery and relevance. Supports the creation of interactive content, virtual sessions, and blended learning formats to enrich the learner experience.
  • Consultation and Feedback Mechanisms: Makes oneself available for consultation with leaders, employees, and stakeholders to discuss learning needs and program effectiveness. Regularly initiates feedback sessions and performance reviews to assess learning outcomes, ensuring continuous improvement of L&D initiatives. Observes responsiveness and diligence in working relationships, communications and collaborations with stakeholders.
  • Create and Manage E-Learning Pathways: Develops personalized e-learning pathways, including targeted interventions to address skill gaps and accelerate high performance. Implements rapid learning strategies, such as microlearning, virtual bootcamps, and modular content delivery, to build capabilities at scale while ensuring relevance and adaptability to business demands.
  • Manage Vendor Relationships and Performance: Negotiates vendor agreements and ensures alignment with organizational objectives. Manages vendor performance by monitoring service delivery, timelines, and quality standards, making adjustments as necessary to maintain high-value partnerships.
  • Reporting and Analytics: Prepares, analyzes, and submits reports to Talent Management Head, offering insights into program performance, participation rates, and ROI. Uses analytics to inform decision-making and demonstrate the impact of L&D initiatives, providing actionable recommendations for future improvements.
  • Continuous Professional Development: Takes proactive steps to stay informed of industry trends, emerging technologies, and developments in fintech and learning. Attends workshops, conferences, and networking events, while reviewing peer-reviewed research and industry publications to incorporate best practices into L&D strategies.
  • Stakeholder Engagement and Cross-Functional Collaboration: Collaborates with business leaders, HR, and functional heads to ensure learning programs align with organizational needs and strategic goals. Engages with stakeholders to gather insights and feedback, ensuring learning initiatives are relevant, impactful, and aligned with both employee and business objectives.

FAQs

What is the primary responsibility of the Learning and Development Manager at GCash?

The primary responsibility is to develop and manage comprehensive learning programs that align with business objectives and promote employee growth and performance.

What qualifications are required for this position?

A bachelor's degree in Psychology, Industrial Psychology, Education, Guidance and Counseling is required, with a master's degree in a relevant field being desirable. Additionally, at least 5 years of continuous experience in a similar role is needed.

What types of learning programs will the manager be designing?

The manager will design a variety of programs including experiential, social, and formal learning experiences, leveraging frameworks like 70-20-10 to ensure comprehensive professional development.

Will the Learning and Development Manager have to manage vendor relationships?

Yes, the manager will negotiate vendor agreements and monitor performance to ensure alignment with organizational objectives and maintain high-quality partnerships.

How is the success of learning programs evaluated?

The success is evaluated through analytics, regular feedback sessions, and performance reviews, with reports submitted to the Talent Management Head to provide insights on program performance and ROI.

What professional development opportunities are available for this role?

The Learning and Development Manager is encouraged to attend workshops, conferences, and networking events to stay informed of industry trends and incorporate best practices into L&D strategies.

Is teamwork emphasized in this role?

Yes, collaboration with business leaders, HR, and stakeholders is crucial to ensuring that learning programs meet organizational needs and align with strategic goals.

What type of work environment can a candidate expect?

Candidates can expect a dynamic and highly collaborative environment focused on making a positive impact in the FinTech industry and supporting continual employee development.

Will the Learning and Development Manager need to report on program effectiveness?

Yes, the manager will prepare, analyze, and submit reports that offer insights into the effectiveness of learning programs, including participation rates and recommendations for improvements.

Does GCash offer opportunities for career growth?

Yes, GCash provides opportunities for career growth and development, especially within the leading FinTech company in the country.

Realizing a vision of a cashless society leading to Finance for All.

Finance
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.