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Learning Management System Coordinator

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AMH

Jan 21

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Education & Teaching
  • Las Vegas

AI generated summary

  • You must have a high school diploma, 2 years of LMS and admin experience, advanced MS Office skills, clear communication, and the ability to work independently in a dynamic environment.
  • You will support LMS operations, manage training logistics, track compliance, resolve issues, coordinate events, communicate training needs, and assist in content development and reporting.

Requirements

  • High School Diploma or equivalent (G.E.D.).
  • Bachelor’s degree in business, organizational development, training, or related field preferred.
  • Two (2) years of learning management system and customer service and/or administrative coordination experience including LMS usage and functionality; assisting customers who utilize an LMS; data entry and formatting of documents and spreadsheets.
  • Advanced proficiency in Microsoft Office Suite. Office 365 experience preferred.
  • Experience with webinar software and e-learning platforms preferred.
  • Real estate, property management, construction, maintenance, or financial services industry experience preferred.
  • Ability to communicate clearly in both written and verbal forms.
  • Ability to work with teams and independently.
  • Ability to work with minimal direction and thrive in a fast-paced, collaborative environment.
  • Ability to understand customers’ requirements and incorporate them into finished products.
  • Ability to meet multiple deadlines and manage the workflow on creative projects to ensure timely production.
  • Ability to maintain positive and cooperative communication and collaboration with all levels of employees, customers, contractors, and vendors.
  • Ability to implement process improvement changes.
  • Ability to pay close attention to details.
  • Ability to adapt and flex to a changing environment.
  • Ability to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; and make timely decisions.

Responsibilities

  • Provides day-to-day support for ongoing operation, maintenance, troubleshooting, and data entry in the learning management system (LMS).
  • Identifies, creates, and tracks training for multiple departments and locations.
  • Coordinates audiences, training, courses, documents, and curriculum.
  • Develops, runs, and distributes reports as scheduled or upon request by management and/or for audit use.
  • Assists LMS Administrator with inputting content into the LMS using pre-determined organization’s structure and naming conventions and monitors system performance, utilization, and system configurations to ensure uninterrupted operations and proper access for end users.
  • Resolves identified LMS issues independently or by escalating to partners as needed.
  • Prepares status reports on system usage, compliance, and task completion, including focusing on past due courses and communicating to all levels of employees to bring awareness and work towards completion.
  • Operates as primary for all LMS activities in the absence of an LMS Administrator.
  • Responsible for maintaining the AH4R University inbox; responding to customer needs/requests; sending communications to the company; identifying any gaps in employee understanding and providing insight on potential training needs.
  • Plans or establishes new procedures independently to resolve customer issues.
  • Ensures effective logistics including partnering with the Training Team to support training events and ensures all courses run smoothly; provides support for organizing, filing, and archiving training rosters; setting and breaking down training rooms; ordering supplies and food; preparing materials; and ensuring that any customer issues are resolved appropriately.
  • Tracks and records classroom and online training rosters.
  • Assists with researching educational content, emerging technologies, and training activities.
  • Reviews multimedia content and documents.
  • Assists in developing multimedia training and reviews multimedia products created, as needed.

FAQs

What is the primary responsibility of the Learning Management System (LMS) Coordinator?

The primary responsibility of the LMS Coordinator is to provide support in course creation, reporting, and administration of the learning management system, ensuring the accuracy of record-keeping for learning events and employee student histories.

What qualifications are required for this position?

A High School Diploma or equivalent is required, while a Bachelor's degree in business, organizational development, training, or a related field is preferred. Additionally, two years of experience in LMS and customer service or administrative coordination are required.

Is experience in the real estate or property management industry preferred?

Yes, experience in real estate, property management, construction, maintenance, or financial services is preferred for this role.

What software proficiency is needed for this position?

Advanced proficiency in Microsoft Office Suite is required, with a preference for experience in Office 365 and familiarity with webinar software and e-learning platforms.

What kind of communication skills are required for the LMS Coordinator?

The LMS Coordinator must have the ability to communicate clearly in both written and verbal forms.

Is the LMS Coordinator expected to work independently?

Yes, the LMS Coordinator should be able to work with minimal direction and thrive in a fast-paced, collaborative environment.

How does the LMS Coordinator handle customer inquiries?

The Coordinator is responsible for maintaining the AH4R University inbox, responding to customer needs and requests, and identifying gaps in employee understanding to provide insights on potential training needs.

What kind of environment can an employee expect at AMH?

AMH fosters a people-first culture of trust, belonging, and inclusion, empowering employees to collaborate and take initiative.

What is the process for applying for this position?

Interested candidates can apply on the AMH careers website, and a member of the Talent Acquisition team will reach out soon after.

Are there opportunities for career growth at AMH?

Yes, AMH encourages career growth and empowers employees to advance their careers within the organization.

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AMH

Home, simplified.

Real Estate
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care. Since 2012, we've grown to become the country’s only large-scale, integrated owner, operator, and developer of single-family rentals. This year alone, we've been named one of U.S. News 2024 Best Real Estate Companies to Work For, Fortune's 2023 Best Workplaces in Real Estate™, 2023 Great Place to Work®, 2023 Most Loved Workplace®, a Builder100 2023 Top U.S. Homebuilder, America's Most Responsible Companies 2023 and America's Most Trustworthy Companies 2023 by Newsweek and Statista Inc., and a Top ESG Regional Performer by Sustainalytics. Powered by a team of approximately 1,800 experts, we manage almost 60,000 rentals across the country, home to about 200,000 people. Our goal is to simplify the home leasing experience through professional management and maintenance support, so residents can focus on what’s important to them, wherever they are in life. That’s why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, we continue to cultivate an inclusive workplace with competitive benefits and growth opportunities. Come build your career with us. AMH refers to one or more of American Homes 4 Rent, American Homes 4 Rent, LP, and their subsidiaries and joint ventures. In certain states, we operate under AMH Living or American Homes 4 Rent. Please see www.amh.com/dba to learn more. As a publicly traded company, we're listed on the New York Stock Exchange as AMH.