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Legal Administration Team Leader

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Williams Lea

Oct 9

  • Job
    Full-time
    Mid Level
  • Legal
    People, HR & Administration
  • Leeds
    Remote
  • Quick Apply

AI generated summary

  • You need people management experience, strong communication and technical skills, client relationship expertise, and the ability to lead under pressure with a proactive, flexible attitude.
  • You will manage client accounts, build relationships, resolve operational issues, prepare reports, maintain documentation, and ensure compliance with standard procedures.

Requirements

  • Previous experience in people management, administration, or a similar role
  • Excellent oral and written communication skills
  • Exceptional technical skills including high competency in the use of Word, PowerPoint, and Excel
  • Well presented with good social and interpersonal skills
  • Experience of leading a team working under pressure
  • Ability to lead by example and with a strong customer focus
  • Experience of client service/professional services environment
  • Experience of building and maintaining client relationships
  • Organised, flexible and proactive with a ‘can do’ attitude
  • Able to problem solve and deliver under pressure
  • Capable of taking initiative and developing solutions
  • Flexible and enthusiastic self-starter

Responsibilities

  • Potentially participate in new client implementations and due diligence processes
  • Build and develop day-to-day relationship with client, being their first line of contact for queries, concerns, or complaints
  • Manage assigned client accounts, including preparation of Account Review Reports (‘ARRs’) and participation in Account Review Meetings (‘ARMs’)
  • Subject matter expert for relevant clients/teams, including writing and or signing off Standard Operating Procedures
  • Update and maintain the Root Cause Analysis
  • Ensure the immediate resolution of operational issues or complaints and that corrective long-term action has been taken, involving the Team Manager or General Manager, as required
  • Potentially participate in new client implementations and due diligence processes
  • Build and develop day-to-day relationship with client, being their first line of contact for queries, concerns, or complaints
  • Manage assigned client accounts, including preparation of Account Review Reports (‘ARRs’) and participation in Account Review Meetings (‘ARMs’)
  • Subject matter expert for relevant clients/teams, including writing and or signing off Standard Operating Procedures
  • Update and maintain the Root Cause Analysis
  • Ensure the immediate resolution of operational issues or complaints and that corrective long-term action has been taken, involving the Team Manager or General Manager, as required
  • Potentially participate in new client implementations and due diligence processes
  • Build and develop day-to-day relationship with client, being their first line of contact for queries, concerns, or complaints
  • Manage assigned client accounts, including preparation of Account Review Reports (‘ARRs’) and participation in Account Review Meetings (‘ARMs’)
  • Subject matter expert for relevant clients/teams, including writing and or signing off Standard Operating Procedures
  • Update and maintain the Root Cause Analysis
  • Ensure the immediate resolution of operational issues or complaints and that corrective long-term action has been taken, involving the Team Manager or General Manager, as required

FAQs

What is the salary for the Legal Administration Team Leader position?

The salary for the Legal Administration Team Leader position is £26,000 per annum, plus company benefits.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week, Monday to Friday, from 9 am until 5:30 pm, with a 1-hour unpaid lunch break.

Is this position fully remote?

Yes, this position is fully remote.

What kind of benefits does the company offer?

The company offers a comprehensive benefits package including 25 days of holiday (plus bank holidays), life assurance, private medical insurance, dental insurance, health assessments, cycle-to-work scheme, discounted gym memberships, and more.

What qualifications or experience do I need for this role?

The ideal candidate should have previous experience in people management, administration, or a similar role, as well as excellent communication skills and experience in a client service/professional services environment.

Are there opportunities for career development within the company?

Yes, the company is dedicated to offering employees an enjoyable, challenging, and rewarding career, with future career development prospects.

What is the process for applying if I have a disability?

If you have a disability and would prefer to apply in a different format or need a reasonable adjustment for an interview, please contact the company at careersatWL@williamslea.com. Note that applications should not be sent to this email address.

Do I need to have specific technical skills for this job?

Yes, exceptional technical skills are necessary, including high competency in the use of Word, PowerPoint, and Excel.

How does the company define equality and diversity?

The company values the differences that a diverse workforce brings and will not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

What is the purpose of this role?

The purpose of the role is to drive excellence within the legal administration team, managing performance and development while balancing hands-on legal administration duties.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.