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Legal Administration Team Leader - Remote

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Williams Lea

Oct 17

  • Job
    Full-time
    Mid & Senior Level
  • Legal
  • Quick Apply

AI generated summary

  • You need people management experience, strong communication skills, technical proficiency in Word, PowerPoint, Excel, and the ability to lead teams under pressure with a customer focus.
  • You will manage client accounts, resolve operational issues, maintain procedures, and be the primary contact for inquiries, ensuring client satisfaction.

Requirements

  • Previous experience in people management, administration, or a similar role
  • Excellent oral and written communication skills
  • Exceptional technical skills including high competency in the use of Word, PowerPoint, and Excel
  • Well presented with good social and interpersonal skills
  • Experience of leading a team working under pressure
  • Ability to lead by example and with a strong customer focus
  • Experience of client service/professional services environment
  • Experience of building and maintaining client relationships
  • Organised, flexible and proactive with a ‘can do’ attitude
  • Able to problem solve and deliver under pressure
  • Capable of taking initiative and developing solutions
  • Flexible and enthusiastic self-starter

Responsibilities

  • Potentially participate in new client implementations and due diligence processes
  • Build and develop day-to-day relationship with client, being their first line of contact for queries, concerns, or complaints
  • Manage assigned client accounts, including preparation of Account Review Reports (‘ARRs’) and participation in Account Review Meetings (‘ARMs’)
  • Subject matter expert for relevant clients/teams, including writing and or signing off Standard Operating Procedures
  • Update and maintain the Root Cause Analysis
  • Ensure the immediate resolution of operational issues or complaints and that corrective long-term action has been taken, involving the Team Manager or General Manager, as required

FAQs

What is the job title for this position?

The job title is Legal Administration Team Leader.

What are the working hours for this role?

The working hours are 37.5 hours per week, Monday to Friday, from 9:00 am until 5:00 pm, with a 30-minute unpaid lunch break.

What is the salary for this position?

The salary is £26,500 per annum plus company benefits and an additional £20 monthly phone/mobile allowance.

Is this position remote?

Yes, this position is remote.

What are the key responsibilities of the Legal Administration Team Leader?

Key responsibilities include managing client accounts, participating in new client implementations, building relationships with clients, ensuring operational issues are resolved, and serving as a subject matter expert for relevant clients/teams.

What personal attributes are required for this role?

Required personal attributes include previous experience in people management, excellent communication skills, strong technical skills, the ability to work under pressure, a customer-focused mindset, and being organized and proactive.

What benefits are offered with this position?

Benefits include 25 days holiday plus bank holidays, life assurance, private medical and dental insurance, health assessments, a cycle-to-work scheme, discounted gym memberships, and opportunities for career development.

Does Williams Lea promote equality and diversity?

Yes, Williams Lea values a diverse workforce and does not discriminate based on any protected characteristics or irrelevant factors.

How should applicants with disabilities apply or request adjustments?

Applicants with disabilities can contact careersatWL@williamslea.com to request a different application format or reasonable adjustments for interviews.

What type of environment will the candidate be working in?

The candidate will be working in a professional services environment, often within complex and highly regulated settings.

Who will the Legal Administration Team Leader be reporting to?

The Legal Administration Team Leader will report to the Team Manager or General Manager as required.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.