FAQs
What kind of claims will I be processing in this role?
You will be dealing with and processing Clinical Negligence and Personal Injury claims.
Is ongoing learning and development encouraged in this position?
Yes, we are keen to support ongoing learning and development for all team members.
What are the key responsibilities of this position?
Key responsibilities include providing administrative support to the Legal Services Team, managing claims data within the Datix system, and ensuring confidentiality and compliance with data protection regulations.
How will my work impact patient care?
Your role is pivotal in supporting the Legal Services Team, which ultimately enhances the care and experience for patients, making a genuine difference in their healthcare journey.
What skills are required for this position?
You should have standard keyboard skills, be proficient in Microsoft Office programs, and possess strong organizational and communication skills.
Will I be working independently or as part of a team?
You will be working both independently and as part of a collaborative team, requiring a flexible approach to tasks.
Are there opportunities for development in this role?
Yes, you will have access to varied development opportunities, allowing you to learn new skills and enhance your career path.
Is confidentiality important in this position?
Yes, maintaining the confidentiality of personal information is crucial, and you must comply with the Data Protection Act and other regulations.
What should I do with incoming mail?
You will be responsible for triaging all incoming mail, both by email and post, in consultation with your Line Manager.
How do I manage the Legal Services email inbox?
You will manage the Legal Services email inbox, responding to queries or triaging them to another member of the Legal Services Team for timely responses.
Will I need to assist with medical records disclosure?
Yes, you will assist in the disclosure of medical records and related materials for litigation purposes to Panel Solicitors/NHS Resolution.
What is the electronic diary management responsibility?
You will manage the electronic diary for the Head of Legal Services and Claims Officer, arranging and confirming appointments while prioritizing as appropriate.