FAQs
What is the primary role of a Level 2 Support Technician at DXC Technology?
The primary role is to provide incident/service request investigation, diagnosis, and resolution, as well as technical guidance and knowledge to clients.
What is the minimum experience required for this position?
Ideally, candidates should have 2 years or more experience in a similar role.
Is there a security clearance requirement for this job?
Yes, a minimum NV1 Clearance is required.
What types of applications will I be supporting in this role?
You will support various COTs applications, as well as MS SharePoint, MS Dynamics, and AEM.
Will there be training and mentorship available in this position?
Yes, you will have the opportunity to shadow an experienced team member and receive training and mentorship on the suite of applications supported.
What skills are necessary for effective communication in this role?
Excellent communication skills are necessary to effectively convey technical information to non-technical stakeholders and engage with clients.
Is weekend or after-hours support required?
Yes, the ability to provide periodic weekend and after-hours on-call support on a roster system is required once suitably experienced.
What benefits does DXC Technology offer its employees?
DXC offers competitive remuneration, flexible leave options, volunteering days, an Employee Assistance Program, and various discounts such as novated leasing and discounted health insurance.
How does DXC Technology ensure a fair hiring process?
DXC commits to a hiring process that is enjoyable, thorough, and fair, providing an environment for candidates to thrive while learning about the company.
How can I apply for the Level 2 Support Technician position?
You can apply by pressing the "Apply Now" button to submit your resume through their application portal.