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Level 2 Support Technician

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Canberra

AI generated summary

  • You need 2+ years in a similar role, NV1 Clearance, strong analytical skills, knowledge of ECM principles, excellent communication, multitasking ability, and on-call support capability.
  • You will investigate and resolve incidents, collaborate with third parties, update users on ticket progress, ensure timely resolutions, and maintain up-to-date documentation and application patches.

Requirements

  • Ideally 2 years+ experience in a similar role
  • Minimum NV1 Clearance is required
  • Strong analytical and problem-solving skills with the ability to resolve complex technical issues
  • Knowledge of enterprise content management principles, records management, and compliance standards
  • Excellent communication skills to effectively convey technical information to non-technical stakeholders
  • Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines.
  • Ability to provide periodic weekend and A/H on call support on a roster system (once suitably experienced)

Responsibilities

  • Providing incident/service request investigation, diagnosis and resolution
  • Working with third party stakeholders and partners to resolve incidents/service requests
  • Keeping users updated and informed with ticket progress and resolutions in a timely manner
  • Ensure all incidents, requests and all other tickets are resolved with agreed SLA timeframes
  • Ensuring that all system and operating documentation and knowledge is up to date and properly utilized
  • Experience with application patching and upgrades

FAQs

What is the primary role of a Level 2 Support Technician at DXC Technology?

The primary role is to provide incident/service request investigation, diagnosis, and resolution, as well as technical guidance and knowledge to clients.

What is the minimum experience required for this position?

Ideally, candidates should have 2 years or more experience in a similar role.

Is there a security clearance requirement for this job?

Yes, a minimum NV1 Clearance is required.

What types of applications will I be supporting in this role?

You will support various COTs applications, as well as MS SharePoint, MS Dynamics, and AEM.

Will there be training and mentorship available in this position?

Yes, you will have the opportunity to shadow an experienced team member and receive training and mentorship on the suite of applications supported.

What skills are necessary for effective communication in this role?

Excellent communication skills are necessary to effectively convey technical information to non-technical stakeholders and engage with clients.

Is weekend or after-hours support required?

Yes, the ability to provide periodic weekend and after-hours on-call support on a roster system is required once suitably experienced.

What benefits does DXC Technology offer its employees?

DXC offers competitive remuneration, flexible leave options, volunteering days, an Employee Assistance Program, and various discounts such as novated leasing and discounted health insurance.

How does DXC Technology ensure a fair hiring process?

DXC commits to a hiring process that is enjoyable, thorough, and fair, providing an environment for candidates to thrive while learning about the company.

How can I apply for the Level 2 Support Technician position?

You can apply by pressing the "Apply Now" button to submit your resume through their application portal.

Delivering excellence for our customers and colleagues

Technology
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.