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Library Technician I - Passport Services (Octavia Fields Branch Library)

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Harris County

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Humble

AI generated summary

  • You need a high school diploma, 1 year of customer service, meet specific legal criteria, have reliable transport, and be skilled in MS Office, communication, and social media.
  • You will process passport applications, verify documents, collect fees, maintain records, provide customer service, and support library programs and operations.

Requirements

  • Education:
  • High School diploma or GED equivalency
  • Experience:
  • One (1) year of customer service experience
  • Legal Requirements:
  • Must meet the listed below U.S. Department of State Bureau of Consular Affairs requirements to perform Passport Application Agent duties:
  • Are at least 18 years of age
  • Are U.S. citizens or U.S. nationals
  • Are permanent full-time or part-time employees (not temporary, contractual, ad hoc, or volunteer)
  • Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
  • Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude
  • Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude
  • Additional Requirements:
  • Unofficial copies of transcripts are required along with the application
  • Available and reliable transportation for work-related duties.
  • Knowledge, Skills and Abilities:
  • Knowledge of administrative and clerical procedures and systems
  • Ability to make judgments and decision-making skills.
  • Ability to apply critical thinking skills such as logic and inductive or deductive reasoning to analyze problems, identify alternative solutions, and implement plans supporting goals.
  • Time management skills, including the ability to manage the time of others.
  • Knowledge of standard practices for providing customer services in libraries.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent communication skills (verbal & written)
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
  • Ability to work well with public and staff members
  • Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
  • Proficient with the Internet and Office 365
  • Must use your personal mobile device for our Multifactor Authentication process

Responsibilities

  • Accepts and processes U.S. passport applications.
  • Verify application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and record the evidence submitted for proof of identity.
  • Confirms the submission of necessary supporting materials.
  • Collects fees; prepares transmittal forms and envelopes for mail.
  • Prepares cash and credit card receipts documentation.
  • Stays up-to-date on passport application procedures.
  • Answers informational and directional questions about passport applications.
  • Addresses and resolves issues or problems related to passports.
  • Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
  • Maintains records per the library's and the U.S. government's retention policies, passport files, and supplies.
  • Tracks, compiles, and submits passport statistics.
  • Maintains supply of passport-related printed materials for public distribution.
  • Provide circulation services tasks and support programs.
  • Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events.
  • Basic reference service in the library and during outreach events.
  • Attend staff meetings and activities and actively serve on committees.
  • Other duties as assigned.

FAQs

What is the primary responsibility of the Library Technician I - Passport Services?

The primary responsibility is to process U.S. passport applications, ensuring they are completed and submitted correctly, as well as providing assistance and information to applicants.

What education is required for this position?

A high school diploma or GED equivalency is required for this position.

How much customer service experience is necessary to apply?

One year of customer service experience is required for this position.

Are there any legal requirements to be a Passport Application Agent?

Yes, applicants must be U.S. citizens or nationals, at least 18 years old, and meet specific legal standards regarding felony or misdemeanor convictions related to trust or moral turpitude.

Is there a salary range for the Library Technician I - Passport Services position?

Yes, the salary for this position is $16.76 per hour, paid biweekly.

Where is the work location for this role?

The work location is at the Octavia Fields Branch Library, located at 1503 South Houston, Humble, TX 77338.

What are the typical working hours for this position?

This is a full-time position with typical shifts that may include days, evenings, nights, and weekends.

Is bilingual ability preferred for this role?

Yes, being bilingual is preferred for this position.

What kind of physical demands might be expected in this job?

Some duties may require the ability to lift up to 20 pounds and involve bending and standing for extended periods.

What type of work environment can one expect?

This position typically operates in a professional office environment, with some work potentially being performed outdoors and exposure to various weather conditions.

Will my application be considered if I simply include "See Resume" for my qualifications?

No, all qualifying education, experience, knowledge, and skills must be fully documented on your job application; "See Resume" will not be accepted for qualifications.

What additional documentation is needed with the application?

Unofficial copies of transcripts are required to be submitted along with the application.

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Harris County

Government
Industry
10,001+
Employees

Mission & Purpose

Harris County is a county located in the U.S. state of Texas within the Houston–Sugar Land–Baytown metropolitan area. As of 2000 U.S. Census, the county had a population of 3,400,578 (though a 2007 estimate placed the population at 4,011,475), making it the most populous county in Texas and the third most populous county in the United States. Its county seat is Houston.