FAQs
Do we support remote work?
Yes, this position is fully remote, and Canonical has been a remote-first company since its inception in 2004.
What is the primary responsibility of a Linux Desktop Support Associate?
The primary responsibility is to deliver outstanding technical support experiences to employees and customers, managing cases from problem qualification to full resolution.
Is this position suitable for entry-level candidates?
Yes, this is an entry-level position suitable for individuals with a passion for Linux and customer success.
What qualifications are required for this job?
A Bachelor's degree or equivalent four-year degree in a technical field, along with experience in a Linux-based environment, is required.
What are the essential skills needed for this role?
Essential skills include knowledge of Linux installation and troubleshooting, basic desktop Linux usage, and good communication skills in English.
Will there be opportunities for travel in this position?
Yes, you may be required to travel up to 4 times a year for internal events.
What learning opportunities are available for employees?
Employees receive a personal learning and development budget of $2,000 per annum to encourage continuous learning.
How does Canonical support employee work-life balance?
Canonical offers annual holiday leave, parental leave, and an Employee Assistance Programme to support work-life balance.
What products will I be supporting as a Desktop Support Associate?
You will be supporting Ubuntu Desktop releases and various Canonical products and technologies.
What additional skills could be beneficial for this role?
Some knowledge of programming languages such as bash, Python, Perl, Ruby, Javascript, C, or C++ could be beneficial, along with any customer support experience.