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Linux Desktop Support Associate

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Canonical

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Leipzig
    Remote

AI generated summary

  • You need a technical degree, Linux experience, Ubuntu troubleshooting skills, basic desktop usage, and knowledge of Google tools. Strong communication and adaptability are essential. Travel required.
  • You will provide remote technical support, onboard new employees, manage support requests, maintain knowledge bases, prioritize tasks, and communicate with the team while enhancing service quality.

Requirements

  • Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Experience in a Linux based environment gained through university subjects or work experience
  • Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
  • Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer facing job
  • Written and verbal English communication skills
  • Willingness to travel up to 4 times a year for internal events

Responsibilities

  • Work from your remote home office and provide technical support for employees.
  • Provide technical onboarding support for new employees.
  • Provide technical and infrastructure support during international events.
  • Be available to take ownership of new cases via telephone, email, and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute your findings to a common knowledge base and keep it up to date.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work in order to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely.
  • Identify and suggest any opportunities to provide a better service.

FAQs

Do we support remote work?

Yes, this role is fully remote, and Canonical has been a remote-first company since its inception in 2004.

What are the educational requirements for this position?

A Bachelor’s or equivalent four-year degree in a technical field from an accredited college or university is required.

Is prior experience in customer support necessary for this role?

While customer support experience is a plus, it is not a strict requirement for this entry-level position.

What type of technical skills are needed for this role?

Candidates should have experience in a Linux-based environment, knowledge of recent Ubuntu Desktop releases, and basic troubleshooting skills, including configuration file edits and installation procedures.

Will there be opportunities for personal development?

Yes, there is a personal learning and development budget of $2,000 per annum for all team members.

How often will travel be required for this position?

Travel may be required up to 4 times a year for internal events.

What communication skills are necessary for this role?

Strong written and verbal English communication skills are essential for effectively supporting customers and internal team members.

Are there any additional benefits provided to employees?

Yes, in addition to competitive base pay, employees receive benefits such as annual compensation reviews, recognition rewards, and access to an Employee Assistance Programme.

What kind of environment will I be working in?

You will work in a remote home office environment, providing technical support while communicating with team members locally and remotely.

Is programming knowledge beneficial for this role?

Yes, some knowledge of programming languages such as bash, Python, Perl, Ruby, Javascript, C, C++, or Go would be beneficial.

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Canonical

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Canonical is a technology company known for developing and supporting Ubuntu, a popular open-source operating system. The company focuses on providing reliable, secure, and cost-effective solutions for cloud computing, IoT, and containers. By leveraging open-source technologies, Canonical aims to enable innovation and digital transformation for businesses and developers worldwide. The company is committed to ensuring high performance and scalability, promoting the adoption of open-source software, and fostering a global community of users and contributors.

Benefits

  • Remote working

    Canonical has been a fully distributed organisation since its origin in 2004. Digital collaboration allows us to enjoy our home environment and work with the best in the world in our domain. We meet each other at least twice per year during in-person sprints to nurture cross-team relationships.

  • We build trust

    Zero commute means more time for the things you enjoy. At the same time, we have very high expectations of commitment and independent execution. We invest in people who are self-driven, motivated and highly organised. We take our responsibility for the most critical elements of open infrastructure very seriously, and we are committed to quality in every aspect of our product and services.

  • We engineer excellence

    We aspire to lead on the global stage. There’s no other way to describe it than hard work, hard challenges and hard competition. You will need to show that you can compete in deeply challenging intellectual fields. Your colleagues are aiming for the top, and they depend on you to set the same standard in your area of responsibility. That’s tough but incredibly satisfying. We value those who take ownership of their area and take opportunities to be exceptional.

  • We travel

    We optimise our team structure for time zone overlap. Collaboration and inspiration takes time to fully develop but leadership at Canonical means building cross-team relationships. We nurture those relationships through regular global summits which bring diverse teams or their leaders together. We host these events around the world to discover great places to explore and appreciate in the process. Team events have taken place in Vancouver, Brugge, New York, Budapest, Orlando, Cape Town, Warsaw, Seoul, Paris, Portland, Lyon, London, Toronto and many more.