FAQs
Is this position fully remote?
Yes, this role is fully remote, and we've been working remotely since 2004!
What is the main responsibility of a Linux Desktop Support Associate?
The main responsibility is to deliver outstanding technical support to employees and customers, managing cases from problem qualification to full resolution.
What qualifications are required for this role?
A bachelor's degree or equivalent in a technical field is preferred, along with experience in a Linux-based environment.
What kind of Linux knowledge is needed for this position?
Candidates should have knowledge of installing, troubleshooting, and basic configuration of recent Ubuntu Desktop releases, along with basic desktop Linux usage.
Is customer support experience necessary?
While customer support experience is a plus, it is not a strict requirement.
What skills are beneficial for this role?
Basic programming knowledge (bash, python, etc.) and the ability to handle customer-facing pressure are beneficial skills.
How often will I need to travel for this position?
You may need to travel up to 4 times a year for internal events.
What support does Canonical provide for personal development?
Canonical offers a personal learning and development budget of $2,000 per annum.
Are there any additional benefits offered?
Yes, benefits include annual compensation reviews, recognition rewards, annual holiday leave, and a priority pass for travel upgrades during company events.
How does Canonical promote diversity in the workplace?
Canonical is an equal opportunity employer and is proud to foster a workplace free from discrimination, valuing diverse experiences, perspectives, and backgrounds.