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Linux Desktop Support Associate

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Canonical

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Düsseldorf
    Remote

AI generated summary

  • You need a technical degree, Linux experience, Ubuntu troubleshooting skills, knowledge of Google Apps, strong communication, and a willingness to travel up to four times a year.
  • You will provide remote technical support, onboard new employees, manage support cases, maintain communication, update the knowledge base, draft notices, prioritize tasks, and suggest service improvements.

Requirements

  • Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Experience in a Linux based environment gained through university subjects or work experience
  • Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
  • Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer facing job
  • Written and verbal English communication skills
  • Willingness to travel up to 4 times a year for internal events

Responsibilities

  • Work from your remote home office and provide technical support for employees.
  • Provide technical onboarding support for new employees.
  • Provide technical and infrastructure support during international events.
  • Be available to take ownership of new cases via telephone, email, and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute your findings to a common knowledge base and keep it up to date.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work in order to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely.
  • Identify and suggest any opportunities to provide a better service.

FAQs

Is this position fully remote?

Yes, this role is fully remote, and we've been working remotely since 2004!

What is the main responsibility of a Linux Desktop Support Associate?

The main responsibility is to deliver outstanding technical support to employees and customers, managing cases from problem qualification to full resolution.

What qualifications are required for this role?

A bachelor's degree or equivalent in a technical field is preferred, along with experience in a Linux-based environment.

What kind of Linux knowledge is needed for this position?

Candidates should have knowledge of installing, troubleshooting, and basic configuration of recent Ubuntu Desktop releases, along with basic desktop Linux usage.

Is customer support experience necessary?

While customer support experience is a plus, it is not a strict requirement.

What skills are beneficial for this role?

Basic programming knowledge (bash, python, etc.) and the ability to handle customer-facing pressure are beneficial skills.

How often will I need to travel for this position?

You may need to travel up to 4 times a year for internal events.

What support does Canonical provide for personal development?

Canonical offers a personal learning and development budget of $2,000 per annum.

Are there any additional benefits offered?

Yes, benefits include annual compensation reviews, recognition rewards, annual holiday leave, and a priority pass for travel upgrades during company events.

How does Canonical promote diversity in the workplace?

Canonical is an equal opportunity employer and is proud to foster a workplace free from discrimination, valuing diverse experiences, perspectives, and backgrounds.

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Canonical is a technology company known for developing and supporting Ubuntu, a popular open-source operating system. The company focuses on providing reliable, secure, and cost-effective solutions for cloud computing, IoT, and containers. By leveraging open-source technologies, Canonical aims to enable innovation and digital transformation for businesses and developers worldwide. The company is committed to ensuring high performance and scalability, promoting the adoption of open-source software, and fostering a global community of users and contributors.

Benefits

  • Remote working

    Canonical has been a fully distributed organisation since its origin in 2004. Digital collaboration allows us to enjoy our home environment and work with the best in the world in our domain. We meet each other at least twice per year during in-person sprints to nurture cross-team relationships.

  • We build trust

    Zero commute means more time for the things you enjoy. At the same time, we have very high expectations of commitment and independent execution. We invest in people who are self-driven, motivated and highly organised. We take our responsibility for the most critical elements of open infrastructure very seriously, and we are committed to quality in every aspect of our product and services.

  • We engineer excellence

    We aspire to lead on the global stage. There’s no other way to describe it than hard work, hard challenges and hard competition. You will need to show that you can compete in deeply challenging intellectual fields. Your colleagues are aiming for the top, and they depend on you to set the same standard in your area of responsibility. That’s tough but incredibly satisfying. We value those who take ownership of their area and take opportunities to be exceptional.

  • We travel

    We optimise our team structure for time zone overlap. Collaboration and inspiration takes time to fully develop but leadership at Canonical means building cross-team relationships. We nurture those relationships through regular global summits which bring diverse teams or their leaders together. We host these events around the world to discover great places to explore and appreciate in the process. Team events have taken place in Vancouver, Brugge, New York, Budapest, Orlando, Cape Town, Warsaw, Seoul, Paris, Portland, Lyon, London, Toronto and many more.