FAQs
What is the main responsibility of the Litigation & Possessions Case Consultant?
The main responsibility is to make a difference to customers experiencing financial difficulty by managing a caseload, understanding their financial circumstances, and ensuring compliance with regulatory frameworks while collaborating with customers and external partners.
What kind of experience is preferred for this role?
Experience in a customer service-oriented role is preferred, along with a demonstrated passion for delivering excellent customer service.
Are there any educational requirements for this position?
There are no minimum educational requirements for this role.
What skills are important for this role?
Important skills include effective communication, empathy, problem-solving, attention to detail, strong time management, and the ability to prioritize competing priorities in a fast-paced and sometimes stressful environment.
What does the Mortgage Debt Management (MDM) department do?
The MDM department is responsible for managing UK customers who are experiencing financial or repayment difficulties, delivering responsible debt management throughout the customer lifecycle while balancing commercial risk with fair and sustainable outcomes.
What benefits does Bank of Ireland offer to its employees?
Bank of Ireland offers flexible working arrangements, 24 days of annual leave, excellent pension contributions, paid maternity leave, innovative fertility and surrogacy policies, employee assistance programs, and support for pursuing educational and professional qualifications.
Is there a focus on diversity and inclusion in the hiring process?
Yes, Bank of Ireland is on a continuous journey to build an inclusive and diverse workplace and welcomes applications from people of all backgrounds, lived experiences, abilities, and perspectives.
Do I need to handle my own caseload in this role?
Yes, you will be responsible for handling your own caseload and ensuring that your actions align with the required regulatory framework.
How does the company ensure the well-being of its employees?
The company provides an employee assistance program, WebDoctor, financial wellbeing coaches, and supports for pursuing educational and professional qualifications to enhance employees' careers.
Will I need to manage costs associated with litigation and possession actions?
Yes, you will be responsible for managing costs associated with the commencement of litigation and possession actions, aiming to minimize revenue loss through effective management.