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Litigation & Possessions Case Consultant

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Bank of Ireland

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Bristol

AI generated summary

  • You need customer service experience, strong communication and problem-solving skills, attention to detail, time management, and the ability to prioritize in a fast-paced environment.
  • You will contact customers about their finances, liaise with solicitors, manage your caseload, negotiate strategies, ensure customer fairness, and minimize litigation costs.

Requirements

  • Experience in a customer service orientated role and demonstrated passion for delivering brilliant customer service.
  • You are an effective communicator able to empathise and influence with a strong problem solving mentality & focus. We are looking for someone who has excellent attention to detail and ability to define tailored solutions within pre defined mandates.
  • Strong time management skills, with the ability to balance service excellence with operational efficiency within a fast paced environment.
  • Ability to prioritise between competing priorities in a sometimes stressful environment.
  • There are no minimum educational requirements for this role.

Responsibilities

  • Contact customers to understand their financial circumstances.
  • Liaising with outsourcing solicitors/agents.
  • Handling effectively your own caseload, ensuring your actions are in line with the required regulatory framework.
  • Using negotiating and influencing skills to agree a balanced strategy, maintaining an external relationship with all third party suppliers ensuring service delivers accurate customer outcomes.
  • Acting in line with Treating Customers Fairly, considering all suitable options available to the customer whilst ensuring risk to the bank is minimised.
  • Management of costs associated with commencement of litigation and possession action, minimising loss of revenue through your actions, identifying potential loss cases.

FAQs

What is the primary objective of the Litigation & Possessions Case Consultant role?

The primary objective is to make a difference to customers experiencing financial difficulty, specifically where litigation activity has commenced and all attempts to resolve the situation have been exhausted.

What type of skills are essential for success in this role?

Essential skills include effective communication, empathy, problem-solving, attention to detail, strong time management, and the ability to prioritize competing tasks in a fast-paced environment.

Is there a minimum educational requirement for this position?

No, there are no minimum educational requirements for this role.

What will I be doing day-to-day as a Litigation & Possessions Case Consultant?

Day-to-day responsibilities include contacting customers to understand their financial circumstances, liaising with outsourced solicitors and agents, managing your own caseload, and negotiating balanced strategies to agree on solutions.

How does the Bank of Ireland support employee wellbeing?

The Bank of Ireland offers an employee assistance program, WebDoctor, financial wellbeing coaches, flexible working options, and supports for pursuing educational and professional qualifications.

What are the working hours like for this role?

The Bank of Ireland values work-life balance and provides opportunities for flexible working hours.

Is there room for career growth in this role?

Yes, the Bank of Ireland encourages and supports staff to pursue educational and professional qualifications to grow and enhance their careers.

What are the benefits offered by the Bank of Ireland for this position?

Benefits include 24 days of annual leave, excellent pension contributions, 6 months paid leave, and an innovative fertility and surrogacy policy, along with additional supports for working parents.

How does the Bank of Ireland ensure fair treatment of customers?

The Bank of Ireland acts in line with the Treating Customers Fairly principle, considering suitable options for the customer while minimizing risk to the bank.

Can I expect to work with external partners in this role?

Yes, you will be collaborating with customers and external partners, including outsourcing solicitors and agents.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.