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Loan Servicing Admin I

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Bank of America

Aug 16, 2024

Applications are closed

  • Job
    Full-time
    Junior Level

Requirements

  • 1+ year of Loan servicing experience
  • Attention to detail
  • Excellent verbal and written communication skills
  • Strong analytical and problem solving skills
  • Excellent organization skills
  • Ability to work independently
  • Solid technical skills with Excel (Advanced), SharePoint, Access
  • Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent work experience

Responsibilities

  • Primary responsibility is to serve as point of contact for assigned Borrower and Lender/Investor for all loan related servicing matters on moderately complex deals.
  • Assist with the onboarding of new lenders prior to Assignment activity.
  • Process trades in both systems (Clear Par and LIQ) for assigned portfolio.
  • Communicate with Borrower and lenders on a timely manner to achieve trading SLAs.
  • Monitor automation reporting to make sure tickets are completed accurately on SOR.
  • Work closely with QA team to remediate errors on a timely manner.

FAQs

What is the primary responsibility of a Loan Servicing Admin I?

The primary responsibility is to serve as the point of contact for assigned Borrowers and Lenders/Investors for all loan-related servicing matters on moderately complex deals.

What qualifications are required for this position?

The minimum qualifications include 1+ year of loan servicing experience, attention to detail, excellent verbal and written communication skills, strong analytical and problem-solving skills, excellent organization skills, the ability to work independently, and solid technical skills with Excel (Advanced), SharePoint, and Access.

What are the working hours for the Loan Servicing Admin I position?

The working hours are full-time at 40 hours per week, during the 1st shift (United States of America).

Is there any specific educational requirement for this job?

Yes, the minimum education requirement is a High School Diploma, GED, or equivalent work experience.

What skills are emphasized for this role?

Important skills include adaptability, attention to detail, data collection and entry, written and oral communications, analytical thinking, prioritization, problem-solving, customer and client focus, and relationship building.

Does Bank of America promote diversity and inclusion in the workplace?

Yes, Bank of America is devoted to being a diverse and inclusive workplace for everyone and invests heavily in teammates and their families by offering competitive benefits.

What type of support and benefits does Bank of America provide to its employees?

Bank of America offers a range of benefits designed to support the physical, emotional, and financial well-being of employees and their families.

How does Bank of America view work flexibility?

Bank of America adopts a multi-faceted approach for flexibility, depending on the various roles within the organization.

Can this role involve communication with borrowers and lenders?

Yes, the role involves timely communication with Borrowers and lenders to achieve trading SLAs and ensure accurate processing of transactions.

Are there any opportunities for career growth in this position?

Yes, working at Bank of America provides great career opportunities to learn, grow, and make an impact within the organization.

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Bank of America

Helping to make financial lives better through the power of every connection.

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Employees

Mission & Purpose

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.

Culture & Values

  • Deliver together

    We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting person-to-person, with empathy and understanding. We believe everything we do for our clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.

  • Act responsibly

    We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair and grounded in the principles of shared success, responsible citizenship and community building.

  • Realize the power of our people

    We strive to help all of our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, sexual orientation, gender, gender identity and expression, race, ethnicity, culture, age, ability and experience.

  • Trust the team

    We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our shareholders.

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