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Lobby Ambassador

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JLL

Jan 9

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Zurich
  • Quick Apply

AI generated summary

  • You need professionalism, customer focus, German and English skills, CMMS experience, facility coordination, vendor management, finance handling, security knowledge, and compliance understanding.
  • You will greet visitors, manage work orders, ensure security protocols, assist in maintenance coordination, handle purchase orders, and support financial reporting for the facility.

Requirements

  • High level of professionalism
  • Customer-focused approach
  • Good communication skills in German and English
  • Experience in managing work orders on CMMS (Corrigo)
  • Ability to coordinate and oversee facility-related activities
  • Familiarity with vendor management and project coordination
  • Experience in finance management, including handling purchase orders
  • Understanding of security and risk management protocols
  • Knowledge of compliance with audit standards, best practices, policies, and procedures

Responsibilities

  • Serve as the primary point of contact for all visitors and employees entering the lobby area.
  • Provide directions, answer inquiries, and assist with general information about the premises.
  • Manage work orders on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.
  • Be point of contact and aid where necessary for projects that may have an impact on operational delivery, including CWA process for supplier management.
  • Coordination, scheduling, follow-up and satisfaction of maintenance and repairs activities.
  • Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
  • Follow established escalation procedures and incident reporting procedures.
  • Ensure compliance with Jones Lang LaSalle minimum audit standards, best Practice, policies and procedures.
  • Ensure prompt and accurate management of purchase orders in JLL’s financial platform.
  • Support Facility Manager in initiating and managing purchase orders.
  • Assist Facility Manager with financial reporting and forecasting.

FAQs

What is the main responsibility of a Lobby Ambassador – FM Assistant?

The main responsibility is to serve as the first point of contact for visitors and employees at the reception, ensuring a positive and welcoming experience while also overseeing facility-related activities.

Is proficiency in languages required for this position?

Yes, a high level of proficiency in both German and English is required for effective communication.

What kind of work orders will the Lobby Ambassador be managing?

The Lobby Ambassador will manage work orders on the CMMS (Corrigo) and ensure compliance with deadlines and processes.

Will the Lobby Ambassador have any security responsibilities?

Yes, the Lobby Ambassador will monitor visitor access, enforce entry protocols, and ensure the security and safety of the premises.

What financial responsibilities does the Lobby Ambassador have?

The Lobby Ambassador is responsible for managing purchase orders in JLL’s financial platform and assisting with financial reporting and forecasting.

What is the work environment like for this position?

The work environment is supportive and prioritizes mental, physical, and emotional health, with a focus on creating a welcoming experience for visitors and employees.

Does JLL offer benefits for personal well-being?

Yes, JLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health to support personal well-being and growth.

How does JLL promote diversity and inclusion in the workplace?

JLL promotes diversity and inclusion by creating a culture where unique backgrounds, experiences, and perspectives are valued, which helps to foster innovation and empowerment.

What types of projects may the Lobby Ambassador assist with?

The Lobby Ambassador may assist with projects that impact operational delivery, including supplier management and maintenance activities.

Is previous experience in commercial real estate required for this position?

Previous experience in commercial real estate is not explicitly required; however, relevant experience and a customer-focused approach are valued.

We shape the future of real estate for a better world

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

Benefits

  • Medical Plan

    Choose from three plan options: Standard, Plus or Basic, administered by UnitedHealthCare and, in limited locations, Kaiser Permanente. Health Savings Account (HSA) automatically comes with Plus or Basic plans and is Company-funded with $600 for employee coverage, or $1,200 for employee+1 or family coverage. 100 percent preventive care coverage is included with all plans.

  • Paid time off (PTO)

    Combines vacation, sick leave and personal time: 18 to 28 days per year, depending on your years of service and job level.

  • Enhanced Life Insurance

    Take advantage of group rates on optional coverage for you, your spouse/domestic partner and children at your own cost. Enroll when first eligible for the most favorable underwriting.

  • Parental Leave Pay

    Six weeks of paid leave at 100% of salary.

  • Flexible work arrangements

    May be available to help you balance work, family and personal commitments.