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Lobby Ambassador / Receptionist (temporary contract)

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JLL

Oct 29

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Madrid
  • Quick Apply

AI generated summary

  • You should have corporate or 5* hotel reception experience, strong customer service skills, good communication, computer literacy, and a flexible, team-oriented, and calm demeanor under pressure.
  • You will greet visitors, manage meeting room bookings, set up rooms, maintain facilities, provide tours, and communicate updates with the team.

Requirements

  • Experience of working within a Corporate or 5* Hotel Reception environment
  • Independent and self-managing worker
  • Strong customer service skills- a great networker!
  • Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
  • Ability to use initiative and remain calm under pressure.
  • A strong team player with the ability to multi-task & prioritise work commitments.
  • Flexible approach to departmental requirements.
  • Good educational background & a solid command of written & spoken English
  • Good sense of humour & an approachable personality

Responsibilities

  • Cover Front of House and Reception services with our Client’s office.
  • Welcome Meet and greet for all visitors and clients
  • Assist with internal/External bookings as required with full meeting room accountability.
  • Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
  • Ownership and ability to facilitate room set ups – including moving flexible furniture
  • Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
  • Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
  • Maintain a strong awareness of business activity & communicate all updates with regional team members.

FAQs

What is the job title for this position?

The job title is Lobby Ambassador / Receptionist (temporary contract).

What type of work environment is this role suited for?

This role is suited for a corporate or 5-star hotel reception environment.

What are the main responsibilities of the Lobby Ambassador/Receptionist?

Responsibilities include covering front of house and reception services, greeting visitors, managing meeting room bookings, maintaining meeting room standards, and supporting business activity communication.

Is experience in customer service important for this role?

Yes, strong customer service skills are essential, and candidates should be great networkers.

What kind of skills are required for the Lobby Ambassador/Receptionist position?

Required skills include a professional telephone manner, excellent communication skills, computer literacy, and the ability to prioritize work commitments.

How important is teamwork in this position?

Teamwork is fundamental as the role requires strong collaboration with regional team members.

What educational qualifications are expected for this position?

A good educational background with a solid command of written and spoken English is expected.

Are there opportunities for professional growth in this job?

Yes, JLL supports professional growth and offers personalized benefits for employees.

How does JLL define its workplace culture?

JLL promotes a diverse and inclusive culture where all employees feel welcomed, valued, and empowered.

What is the duration of the contract for this position?

This is a temporary contract position.

How do I apply for the Lobby Ambassador/Receptionist role?

Interested candidates are encouraged to apply even if they do not meet all the requirements outlined in the job description.

Does JLL offer benefits that support well-being?

Yes, JLL offers a comprehensive benefits package prioritizing mental, physical, and emotional health.

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JLL

We shape the future of real estate for a better world

Real Estate
Industry
10,001+
Employees

Mission & Purpose

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

Benefits

  • Medical Plan

    Choose from three plan options: Standard, Plus or Basic, administered by UnitedHealthCare and, in limited locations, Kaiser Permanente. Health Savings Account (HSA) automatically comes with Plus or Basic plans and is Company-funded with $600 for employee coverage, or $1,200 for employee+1 or family coverage. 100 percent preventive care coverage is included with all plans.

  • Paid time off (PTO)

    Combines vacation, sick leave and personal time: 18 to 28 days per year, depending on your years of service and job level.

  • Enhanced Life Insurance

    Take advantage of group rates on optional coverage for you, your spouse/domestic partner and children at your own cost. Enroll when first eligible for the most favorable underwriting.

  • Parental Leave Pay

    Six weeks of paid leave at 100% of salary.

  • Flexible work arrangements

    May be available to help you balance work, family and personal commitments.