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Long-term Respiratory Monitoring Service Co-ordinator

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Imperial College Healthcare NHS Trust

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must ensure efficient clinic operations, meet patient appointment targets, uphold quality standards, develop processes for improved patient experience, manage data accurately, and distribute workload evenly.
  • You will oversee clinic operations, ensure appointment targets are met, develop processes for patient experience, manage workload distribution, and maintain data quality in line with guidelines.

Requirements

  • - Take overall responsibility for efficient running of the long-term Respiratory-monitoring clinic and maintaining effective office/ departmental systems and processes.
  • - Ensure that all access and booking targets are met in regards to patient appointments in line with RTT targets.
  • - Work with other members of the wider team to ensure quality standards are adhered to.
  • - Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
  • - Develop new processes for the service with a view continuously improving the patient experience.
  • - Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
  • - Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
  • - Manage the System one databases within RTT guidelines, reporting any adverse variance from target and ensure data quality for all processes within the designated area.

Responsibilities

  • Take overall responsibility for efficient running of the long-term Respiratory-monitoring clinic and maintaining effective office/ departmental systems and processes.
  • Ensure that all access and booking targets are met in regards to patient appointments in line with RTT targets.
  • Work with other members of the wider team to ensure quality standards are adhered to.
  • Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
  • Develop new processes for the service with a view to continuously improving the patient experience.
  • Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
  • Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
  • Manage the System one databases within RTT guidelines, reporting any adverse variance from target and ensure data quality for all processes within the designated area.

FAQs

What are the primary responsibilities of the Long-term Respiratory Monitoring Service Co-ordinator?

The primary responsibilities include undertaking administrative and clerical duties to support the smooth running of the long-term Respiratory-monitoring clinic, monitoring patient waiting lists, troubleshooting appointment issues, ensuring accurate data recording, and developing new processes to improve patient experience.

What targets should be met in relation to patient appointments?

The post holder must ensure that all access and booking targets are met in relation to patient appointments in line with RTT (Referral to Treatment) targets.

Are there opportunities for career development in this role?

Yes, the position offers opportunities for career development, as well as flexible working arrangements and additional benefits to support staff wellbeing.

What qualities are valued in the team's culture?

The team values qualities such as being expert, kind, collaborative, and aspirational, contributing to an environment where staff can thrive and develop.

Is there a possibility for flexible working arrangements in this role?

Yes, we are committed to equal opportunities and improving the working lives of our staff, and we will consider applications for flexible working, part-time roles, or job shares.

Who can I contact for further details or informal visits about this position?

For further details, you can contact Pete Sparkes, the Respiratory & Sleep Service Delivery Manager, via email at pete.sparkes@nhs.net.

What systems will I be responsible for managing in this role?

You will be responsible for managing the System One databases within RTT guidelines and ensuring data quality for all processes within the designated area.

Will I be involved in reporting service delivery performance?

Yes, you will be required to create and prepare reports relating to service delivery and performance, and recommend actions for areas of improvement identified.

Imperial College Healthcare NHS Trust

St Mary’s, Hammersmith, Charing Cross, Queen Charlotte’s & Chelsea and the Western Eye hospitals in London

Science & Healthcare
Industry
10,001+
Employees
1823
Founded Year

Mission & Purpose

Imperial College Healthcare NHS Trust is one of the largest NHS trusts in England, providing acute and specialist healthcare services. It operates five hospitals in London, delivering a broad range of healthcare services, including world-class care in areas such as cardiology, cancer, and trauma. The Trust's mission is to improve the quality of life for patients by providing excellent healthcare, advancing medical knowledge through research, and training the next generation of healthcare professionals. Their purpose is to deliver the best possible care, driven by innovation and research.