FAQs
What are the primary responsibilities of this role?
The primary responsibilities include providing 24/7 technical support, collaborating with various teams, managing incidents, conducting root cause analysis, driving initiatives for service improvement, and resolving technical issues.
What qualifications are necessary for this position?
Necessary qualifications include 5+ years of experience in enterprise mainframe operations, specialist knowledge of products such as DB2 and CICS, and at least 2 years in a supervisory or technical lead role. Excellent communication skills in English are also required.
Is knowledge of other languages beneficial for this role?
Yes, proficiency in Spanish is considered a plus.
What kind of work environment can I expect?
You can expect a collaborative work environment with virtual and remote teams, and the role may include flexible scheduling with shifts of up to 12 hours, including potential night hours.
What kind of support will I receive for my professional development?
The position offers opportunities to gain competencies in project and change management, with a focus on continual growth and self-improvement.
What tools and methodologies does the role use?
The role utilizes ITIL and Lean methodologies for Level-2 Infrastructure Support and works closely with L1 and L3 support teams.
What ethical standards are expected from employees in this position?
Employees are expected to maintain unquestionable ethics, personal integrity, and a strong understanding of the implications of their decisions, especially regarding client confidentiality.
Does this job require overtime or extended hours?
Yes, the position may require flexible hours, including shifts of up to 12 hours, with possible night shifts as well.
What is the job family group for this position?
The job family group is Technology, specifically under the Infrastructure sub-family.
Does Citi provide equal employment opportunities?
Yes, Citi is an equal opportunity and affirmative action employer, considering qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.