Management Opportunities

River Island

11d ago

Job
Full-time
Junior & Mid Level
Hospitality & Retail
People, HR & Administration

AI generated summary

You must excel in communication, customer focus, operations, visual merchandising, team development, and budgeting. Show accountability, engagement, results-driven mindset, and problem-solving skills.
You will lead team briefs, drive service KPIs, ensure compliance with safety standards, oversee stock management, coach staff, and foster a customer-focused and inclusive culture.

Requirements

What We Are Looking For...
COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs
Behavioural Competencies: ACCOUNTABILITY
Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements.
DRIVES ENGAGEMENT
Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others.
DRIVES RESULTS
Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks.
EFFECTIVE COMMUNICATION
Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding.
PLANNING & PRIORITISING
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
PROBLEM SOLVING
Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place.

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What qualities are you looking for in candidates for the Management Opportunities?

We are looking for individuals with strong communication skills, a customer-focused mindset, operational awareness, visual merchandising capabilities, and the ability to lead and develop a diverse team.

Is prior retail experience necessary for this position?

While prior retail experience is preferred, we value passion, potential, and a commitment to the role.

What are the key responsibilities in this role?

Key responsibilities include effective communication, improving customer focus, maintaining operational safety, supporting visual merchandising standards, and developing team members.

What type of training or support does River Island provide for management candidates?

We offer on-the-job training, skills development, and support for obtaining qualifications to help you progress within our retail and head office roles.

Are there opportunities for advancement within the company?

Yes, River Island places a strong emphasis on career progression and offers numerous opportunities for advancement within both retail and head office functions.

How is work-life balance supported at River Island?

We promote a culture of recognition and support flexible working requests whenever possible, as long as operational requirements allow.

What benefits does River Island offer employees?

Benefits include a generous staff discount, access to RI Rewards, enhanced family support, a contributory pension scheme, and 28 days of paid holiday, among others.

How does River Island approach diversity and inclusion?

River Island is committed to creating a diverse community in which all employees feel they belong and are valued. We welcome applications from individuals of all backgrounds and actively encourage a culture of inclusion.

What measures does River Island take to ensure employee safety?

We are committed to safeguarding all employees and adhere to Health and Safety regulations while promoting a secure working environment.

Are there any perks included with the job?

Yes, employees enjoy perks such as a 50% staff discount, opportunities for recognized qualifications, financial wellness solutions, and additional holiday purchase options.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.