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Manager, Account Management

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Mastercard

27d ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Atlanta
  • Quick Apply

AI generated summary

  • You need sales and management experience in payments, a track record in complex negotiations, strong strategic and analytical skills, and the ability to foster cross-functional partnerships.
  • You will manage relationships with clients, drive strategies for growth, provide tailored solutions, negotiate contracts, and track pipeline progress using sales tools.

Requirements

  • Business experience with related sales and management experience in the payments industry
  • Proven track record of planning, managing and closing complex, competitive sales and contract negotiations
  • Excellent strategic thinking, communication and analysis skills and a proven track record of creating solutions that increase revenue
  • Ability to manage and grow internal and external cross functional relationships and partnerships
  • Ability to develop comprehensive growth strategies with varying complexity of contract negotiations, while establishing and maintaining relationships up and down throughout the organization.

Responsibilities

  • Influence strategy evolution and support driving net-new Mastercard customer growth
  • Strong relationship management: Establish and develop deep rapport with prospects and customers across multiple levels of management.
  • Building and managing a portfolio of Mastercard Principal issuers (banks and credit unions) with the objective to help the financial institutions to compete and grow their business by providing solutions that (i) deepen and expand cardholder relationships, (ii) optimize portfolio performance, and (iii) innovate to deliver more targeted and flexible digital solutions.
  • Think bold and innovative working with partners to win business leveraging the best of our combined assets.
  • Work collaboratively with cross-functional partners as one Mastercard team, to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our customers.
  • Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members.
  • Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
  • Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size.
  • Manage prospect pipeline, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization.
  • Strong understanding of Customer Needs: Work closely with prospects/customers to understand their business objectives, pain points, and goals, and develop tailored account plans to address them using Mastercard’s products and solutions.

FAQs

What is the main purpose of the Manager, Account Management role at Mastercard?

The main purpose of the Manager, Account Management role is to build and manage relationships with Mastercard's Principal issuers, helping them to grow their businesses by providing tailored payment solutions and consulting support.

What are the key responsibilities of this position?

Key responsibilities include influencing strategy evolution, managing relationships with prospects and customers, optimizing portfolio performance, negotiating contracts, delivering consultative insights, managing the prospect pipeline, and developing tailored account plans based on customer needs.

What qualifications are required for the Manager, Account Management role?

The ideal candidate should have business experience in sales and management within the payments industry, a proven track record of managing complex sales negotiations, strong strategic thinking and communication skills, and the ability to develop growth strategies.

What does Mastercard value in its employees for this position?

Mastercard values strength in relationship management, problem-solving, intellectual curiosity, resilience, collaboration, and the ability to effectively marshal resources to achieve customer success.

What is the pay range for this position in different locations?

The pay range varies by location: - Atlanta, Georgia: $121,000 - $194,000 USD - Miami, Florida: $121,000 - $194,000 USD - New York City, New York: $145,000 - $233,000 USD - O'Fallon, Missouri: $121,000 - $194,000 USD - Purchase, New York: $139,000 - $223,000 USD

Are there opportunities for bonuses or commissions in this role?

Yes, the role may be eligible for annual bonuses or commissions depending on performance.

What benefits does Mastercard offer to full-time employees?

Mastercard offers a comprehensive benefits package that includes medical, dental, and vision insurance, paid leave, flexible spending accounts, 401k with company match, fitness reimbursements, tuition reimbursement, and many more.

How does Mastercard ensure a diverse and inclusive workplace?

Mastercard is committed to being a merit-based, equal opportunity employer and considers applicants without regard to various protected characteristics, ensuring a diverse and inclusive workforce.

Is there a training requirement regarding information security?

Yes, every employee is expected to complete all mandatory periodic security trainings in accordance with Mastercard’s guidelines and report any suspected information security violations.

What is the preferred working format for the role?

The role supports a hybrid working format, allowing for both remote and in-office work.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.