FAQs
What is the primary focus of the Manager, Business Process Improvement position?
The primary focus is to lead operational strategy execution to create more efficient and effective processes that can adapt and evolve with the changing needs of the business, leveraging best practices in process design and improvement at scale.
What qualifications are preferred for this role?
A preferred Bachelor’s Degree in Engineering, Business, or a related field, along with 7+ years of experience in customer support operations, process management, or process improvement, and 10+ years of domain experience in process mining and optimization methodologies.
Is experience in Lean/Six Sigma required for this position?
Yes, a Lean/Six Sigma Black Belt or equivalent process management expertise is preferred for this role.
Will the Manager, Business Process Improvement be responsible for managing a team?
Yes, the role involves managing a team of business process improvement analysts and leads.
What is the expected travel requirement for this position?
The position may require travel up to 20% of the time.
Can this role be performed remotely?
Yes, the position is US - Remote Eligible, but candidates must reside in a state where Airbnb has a registered entity.
What kind of tools and methodologies should candidates be familiar with?
Candidates should have experience with process mining tools, automation/optimization tools, and process improvement methodologies, including the orchestrated use of multiple technologies and platforms.
What qualities are essential for effective communication in this role?
Proven ability to interact and communicate openly and transparently with people at all levels, alongside a strong capacity to collaborate with a wide range of stakeholders to drive alignment to measurable outcomes.
What kind of focus should the Manager, Business Process Improvement have towards customer experience?
A demonstrated focus on end-to-end customer journey and customer-centric outcomes is essential for this role.
Does Airbnb have a commitment to diversity and inclusion in their hiring process?
Yes, Airbnb is committed to attracting a diverse talent pool and fosters an inclusive environment that encourages creativity and engagement.