Logo of Huzzle

Home

Matches

Explore

Manage

Manager, Client Success

image

Ventra Health

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You need a high school diploma, 3-5 years in healthcare or revenue cycle management, strong leadership skills, and proficiency in RCM software, with excellent communication and problem-solving abilities.
  • You will manage client relationships, ensure satisfaction, analyze metrics, prepare reports, facilitate meetings, assist with implementations, and oversee team growth and compliance.

Requirements

  • High School Diploma or GED
  • Bachelor’s Degree in business, healthcare management, or related field preferred
  • At least three to five years (3-5) in healthcare, revenue cycle management, or related field
  • Basic familiarity with medical billing and terminology
  • Ability to read, understand, and apply state/federal laws, regulations, and policies
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner
  • Ability to remain flexible and work within a collaborative and fast paced environment
  • Ability to deliver high quality service excellence with high attention to detail
  • Understand and comply with company policies and procedures
  • Proven strong leadership/management skills to manage, motivate, and set expectations with team members
  • Strong presentation development and delivery skills
  • Strong knowledge in RCM, accounting, and/or finance
  • Strong customer service and customer facing skills
  • Strong judgment skills and problem-solving skills
  • Strong oral, written, and interpersonal communication skills
  • Strong time management, organizational, and decision-making skills
  • Strong knowledge of Outlook and RCM software or equivalent workflow management software

Responsibilities

  • Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards)
  • Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients
  • Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.)
  • Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed
  • Prepares and/or reviews reports and ad-hocs for internal and external purposes
  • Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns
  • Makes recommendations following appropriate channels for process improvement based on data review
  • When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)
  • Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement
  • Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization.
  • Assists with new client implementation
  • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable
  • Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
  • Performs special projects and other duties as assigned

FAQs

What is the primary role of the Manager, Client Success at Ventra Health?

The primary role of the Manager, Client Success is to serve as a liaison between Ventra Health and clients, managing all aspects of the clients’ accounts to maximize collections, provide management services, and resolve escalated issues effectively.

What type of clients does Ventra Health work with?

Ventra Health partners with private practices, hospitals, health systems, and ambulatory surgery centers, specifically in fields such as anesthesia, emergency medicine, hospital medicine, pathology, and radiology.

What educational qualifications are preferred for this position?

A Bachelor’s Degree in business, healthcare management, or a related field is preferred, in addition to a High School Diploma or GED.

How many years of experience are required for the Manager, Client Success role?

The role requires at least three to five years of experience in healthcare, revenue cycle management, or a related field.

What skills are important for the Manager, Client Success position?

Important skills include strong leadership capabilities, customer service skills, communication abilities, time management, organizational skills, and familiarity with medical billing and RCM software.

What is expected of the Manager, Client Success in terms of client meetings?

The Manager, Client Success is expected to conduct face-to-face meetings with clients to review performance, ensure satisfaction, facilitate discussions, and maintain documentation related to Client Success.

Will the Manager, Client Success be involved in client payor contract negotiations?

Yes, the Manager, Client Success will monitor and/or manage client payor contract negotiations and renewals, in collaboration with the Managed Care Team.

How does Ventra Health ensure adherence to compliance and regulations?

The Manager, Client Success is responsible for compliance and adherence to applicable healthcare and security regulations, as well as ensuring their staff's compliance.

Is there a mentorship component to this position?

Yes, the Manager, Client Success is responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable.

How should candidates verify the legitimacy of job offers from Ventra Health?

Candidates should verify any communication regarding job offers by contacting Ventra Health directly through official channels, such as emailing Careers@VentraHealth.com or checking for roles posted on their official website.

image

Ventra Health

A Healthcare Revenue Cycle Management Company.

Science & Healthcare
Industry
1001-5000
Employees
2021
Founded Year

Mission & Purpose

Ventra Health is a healthcare revenue cycle management company that specialises in providing services and solutions to enhance the financial performance of healthcare providers. They streamline processes such as medical billing, coding, and claims management to ensure that healthcare organisations are optimising their revenue and improving efficiency. Ventra Health's ultimate mission is to empower healthcare providers to focus on patient care by handling the complexities of revenue management. Their purpose is to simplify the financial side of healthcare, ensuring accurate reimbursements and improving the overall financial health of their clients